Customer Success Manager

Tracked client health and usage metrics in a Customer Success tool

Comfort handling a high volume of new and existing customers and are open to fluctuation.

Track record of leading conversations and persuading others to take action based on requirements and value provided by solutions.

Handled challenging or complex customers or situations and can demonstrate resolutions.

Experience using AI tools (Gemini is a plus) to work smarter as a CSM, with a strong curiosity to learn, experiment, and continuously find new ways to create better value for customers.

Worked cross-functionally with sales, professional services, product, and marketing peers.

Ability to navigate data, systems, and people to find answers.

PIM, CPG, or Retail experience are a plus.

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We pay market rates, which are competitive and equitable

We pay based on performance and proficiency, not tenure

We adjust proactively; when the market moves, we do too

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent ' talent@salsify.com ' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

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