Production Printers Technician – Konica Minolta
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Key skills for this role
Role Overview
Provide technical support for Konica Minolta office printing products within the IT Solutions team in Dubai.
The role covers installation, maintenance, troubleshooting, repair, software configuration, and servicing of office printing products.
The technician works independently while maintaining customer service standards and meeting agreed SLAs.
Key Skills for This Role
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About the Role
Provide technical support for Konica Minolta office printing products within the IT Solutions team in Dubai.
The role covers installation, maintenance, troubleshooting, repair, software configuration, and servicing of office printing products.
The technician works independently while maintaining customer service standards and meeting agreed SLAs.
Technical Service and Maintenance
- Respond to customer service requests according to agreed SLA requirements.
- Diagnose and resolve issues affecting assigned Konica Minolta office products.
- Perform preventive and corrective maintenance on assigned equipment.
- Troubleshoot electrical and electromechanical components using diagnostic tools such as a multi-meter.
- Read electrical schematics and complete equipment installation, removal, retrofit, and configuration.
- Execute software loads and updates and use remote resolution and monitoring tools.
- Complete maintenance and repair work safely and to required quality standards.
Customer Support and Teamwork
- Serve as the primary technical contact for assigned customers and manage service calls within agreed timelines.
- Maintain service activity records, equipment status information, and inventory of required parts and materials.
- Work with the field support team and provide technical guidance on equipment repair procedures.
- Support resolution of complex technical issues and follow company safety and service standards.
Qualifications and Experience
- Diploma or bachelor's degree in electrical, electronics, computer engineering, or a related technical discipline.
- Office printing equipment servicing experience is preferred.
- Experience with Konica Minolta office products is highly preferred.
- Strong knowledge of electrical and electromechanical systems is required.
- The role requires multi-meter use, electrical schematic interpretation, computer and network knowledge, colour theory, and relevant software knowledge.
- Strong analytical, troubleshooting, communication, interpersonal, time-management, and organizational skills are required.
- A valid driving licence is required.
- The role requires physical activity and driving for a significant portion of the working day in an active field-service environment.
What the Employer Offers
- Company-provided mobile SIM for business use.
- Comprehensive medical insurance coverage.
- Annual air ticket.
- Career development opportunities within a diversified organization.
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