AV & Security Solutions Technician
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Key skills for this role
Role Overview
The role supports the IT Solutions team in Dubai as an AV & Security Solutions Technician.
The technician installs, configures, commissions, maintains, troubleshoots, and repairs IT, AV, and security products at customer sites.
The role requires independent work or project implementation work while following OEM standards, SLAs, company procedures, and HSE requirements.
Key Skills for This Role
Full Job Posting
About the role
The role supports the IT Solutions team in Dubai as an AV & Security Solutions Technician.
The technician installs, configures, commissions, maintains, troubleshoots, and repairs IT, AV, and security products at customer sites.
The role requires independent work or project implementation work while following OEM standards, SLAs, company procedures, and HSE requirements.
IT infrastructure installation and support
- Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices.
- Configure user accounts, permissions, shared folders, printers, and network resources.
- Install and configure wired and wireless networking equipment, including routers, switches, access points, and structured cabling.
- Perform hardware diagnostics and component replacement, operating system updates, firmware upgrades, and software patches.
Audio visual solutions
- Install, configure, and commission Interactive Flat Panels.
- Conduct customer demonstrations and user orientation after installation.
- Install and configure video conferencing equipment, cameras, microphones, speakers, touch panels, and presentation systems.
- Perform AV software and firmware updates and troubleshoot display, connectivity, audio, and video issues.
Security solutions
- Install and configure IP CCTV surveillance systems, NVRs, and DVRs.
- Configure IP cameras, storage devices, remote viewing, and mobile applications.
- Perform camera positioning, focus adjustment, and recording verification.
- Install and troubleshoot access control systems where applicable.
- Support endpoint protection, firewall deployment, antivirus, email security, and network security devices.
- Perform firmware upgrades and security updates for supported devices.
Field service operations
- Attend customer service requests within agreed SLA timelines and resolve hardware, software, and network incidents.
- Escalate complex technical issues to senior engineers when required.
- Perform preventive maintenance visits according to maintenance schedules.
- Participate in new installations, upgrades, migrations, and relocation projects.
- Read technical drawings, network layouts, and installation plans.
- Ensure installations comply with project specifications and quality standards.
Qualifications and experience
- Diploma or bachelor's degree in information technology, computer science, electronics, computer engineering, or a related technical discipline.
- Strong understanding of computer hardware and software and good knowledge of networking fundamentals.
- Strong troubleshooting and analytical skills, with good customer service and communication skills.
- Strong time management and prioritization skills.
- Ability to work independently with minimum supervision.
- Commitment to continuous technical learning.
- Valid UAE driving licence is preferred.
Preferred certifications
- Microsoft certifications are preferred.
- Certified CCTV or security systems training is preferred.
- Cybersecurity fundamentals training is preferred.
- OEM Interactive Flat Panel training is preferred.
What the company offers
- Company-provided mobile SIM for business use.
- Comprehensive medical insurance coverage.
- Annual air ticket.
- Opportunity to work within a diversified and growth-oriented organization.
- Structured career development and progression opportunities.
- Professional, collaborative, and supportive work environment.
Application process
- Qualified candidates are invited to apply directly through LinkedIn.
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