Product Support Engineer - Remote Applications

KLA is seeking a Product Support Engineer to support the deployment, integration, and operational readiness of remote application solutions in customer environments.

This customer-facing, cross-functional role requires strong deployment engineering expertise, infrastructure troubleshooting capability, and the ability to coordinate effectively with customer IT, security, operations, and internal engineering teams.

The engineer will help drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, scalable, and aligned with customer-controlled remote access requirements.

Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.

Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.

Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.

Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.

Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.

Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.

Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.

Work with geographically distributed teams and support customer deployments across global regions and time zones.

Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.

Customer Focus - Engages customer stakeholders with clarity, ownership, and urgency.

Technical Problem Solving - Analyzes issues across application, infrastructure, network, and security layers.

Cross-Functional Collaboration - Coordinates effectively with customer teams and internal product, cyber, engineering, and support groups.

Deployment Execution - Drives implementation milestones from readiness through stabilization.

Security and Infrastructure Awareness - Understands secure access, firewall, VPN, certificates, identity, and enterprise controls.

Global Stakeholder Management - Works effectively across regions, cultures, and time zones.

Experience in implementing, deployments, support and field engineering.

supporting Applications and Products in hybrid enterprise environments.

Strong experience in all flavors of Linux and Windows Operating systems and environments.

with enterprise identity and access integrations such as LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows.

supporting secure remote access platforms, customer-controlled access models, or operational support systems.

working in semiconductor, industrial, manufacturing, or high-security enterprise environments.

Comfort working across time zones and supporting global customer deployments.

Travel to customer sites

Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders

Strong understanding of REST APIs and system integration concepts

Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation

Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity

Experience or strong working knowledge of firewall rules, ACLs, and secure network access models

Ability to troubleshoot complex issues across application, infrastructure, and network domains

Strong verbal and written communication skills for global cross-functional collaboration

Ability to work independently in complex deployment environments while managing multiple stakeholders

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location.

The range displayed reflects the pay for this position in the primary location identified in this posting.

Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.

KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.

Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

Please ensure that you have searched KLA’s Careers website for legitimate job postings.

KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.

If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.

We take your privacy very seriously and confidentially handle your information.