Product Owner - Web

Company and Mission

Role Summary

Product and Delivery Ownership

• Own the product roadmap and backlog, translate requirements into user stories, prioritize enhancements, facilitate workshops, and track product KPIs.
• Manage development partners and vendors, participate in solution design, review documentation, lead sprint and release activities, and coordinate UAT and deployments.
• Monitor risks, issues, and dependencies and oversee delivery across the technology stack.
• Support AWS administration covering access, hosting, environments, configuration, monitoring, storage, CDN, and cloud-service coordination.

Website and Data Operations

• Manage website enhancements, user journeys, responsiveness, accessibility, performance, content updates, configuration, testing, issue resolution, and technical improvements.
• Own the platform data model, taxonomy, governance standards, data-quality processes, structured product data, metadata, and content validation.
• Define search and filtering requirements, improve search relevancy and recommendations, and analyze search behavior and trends.
• Manage user account functionality, moderation, governance, engagement features, adoption, and retention initiatives.
• Own SEO/GEO, organic traffic, analytics, reporting, discoverability, and engagement improvements.

Identity and Operational Support

• Administer Microsoft Entra ID users, groups, roles, provisioning, licensing, RBAC, Conditional Access, MFA, SSO, app registrations, and enterprise applications.
• Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Purview tasks, access reviews, licensing, sign-in logs, and audit logs.
• Oversee post-release support, issue triage, user support, enhancement requests, knowledge transfer, and documentation.

Essential Requirements

• At least five years of experience in Product Management, Business Analysis, Technology Delivery, or Digital Platforms.
• Experience managing external software development partners.
• Strong stakeholder management, communication, requirements gathering, documentation, analytical, and problem-solving skills.
• Experience with Agile and Scrum, CMS-driven websites, product backlogs, roadmaps, and releases.
• Technical knowledge of React.js, Next.js, Node.js, Strapi, PostgreSQL, Elasticsearch, Redis, AWS, REST APIs, JWT, RBAC, Google Analytics 4, Google Search Console, GitHub, and Confluence or Google Workspace.

Desirable Experience

• Experience with community-driven platforms, large datasets, content repositories, SEO/GEO, or digital marketing.
• Experience with eCommerce, marketplace, or consumer-facing platforms.
• Experience with Microsoft Azure administration and cloud platform coordination.
• Experience administering Microsoft Entra ID and Microsoft 365, including Exchange Online, SharePoint, Teams, Conditional Access, MFA, and SSO.
• Working knowledge of least privilege, RBAC, SSO, and MFA, or Microsoft certifications such as SC-300 or MS-102.
• Shopify and Shopify POS experience is an added advantage.

Benefits

• Benefits include premium medical, dental, and vision coverage, personal leave programs, volunteer day, birthday leave, egg freezing benefits, and employee product discounts and gifting.