Product Manager III, Merchant Operations
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Key skills for this role
About the Role
Lightspeed is looking for a Product Manager III to join the Merchant Operations team, focusing on automating operational friction for merchants. You will own product direction and strategy, collaborate with customers and cross-functional teams, and drive the roadmap.
Key Skills for This Role
Responsibilities
- Craft feature and scope definitions balancing customer, business, and implementation perspectives
- Gather insights from existing merchant base, internal stakeholders, and market trends to shape product direction
- Create easily understood product delivery plans and requirements in collaboration with technical and design teams
- Drive implementation and execution of the team's roadmap focused on merchant operational efficiency and scalability
- Contribute and evaluate new product concepts for future roadmap plans
- Collaborate with Go to Market teams to coordinate successful product launches
- Define and report on product success metrics tied to merchant operational outcomes
- Build trusted relationships with stakeholders internally and externally
- Become the Product SME for merchant operations product offerings
- Contribute as part of wider team to achieve organizational objectives
Requirements
- Bachelor's degree
- 6+ years of experience in product management, ideally within ecommerce, retail operations, and/or SaaS products
- Demonstrated expertise in leading cross functional teams, driving product vision, and executing product roadmaps in a fast paced agile environment
- Excellent communication and leadership skills
- Deep passion for enhancing user experiences through technology
- Collaborative mindset with ability to influence without authority
- Expertise in product management and Agile/Scrum product development life cycles
- Solid understanding of setting, measuring, and improving product success metrics
- Familiarity working in parallel with multiple squads across different time zones
- Ability to lead client discovery, solutioning, and alignment conversations
- Understanding of product strategy development and roadmapping tools
- Comfortable using AI tools as a force multiplier
Full Job Posting
About the Role
- Looking for a Product Manager III to join the Merchant Operations team with a mission to automate operational friction.
- Own the team's product direction and strategy, identifying where automation, intelligence, and design can remove toil.
- Requires frequent collaboration with customers, internal teams, and cross functional stakeholders.
What You'll Be Doing
- Crafting feature and scope definitions that balance customer, business, and implementation perspectives.
- Gathering insights from existing merchant base, internal stakeholders, and market trends.
- Creating easily understood product delivery plans and requirements.
- Driving implementation and execution of the team's roadmap focused on merchant operational efficiency and scalability.
- Contributing and evaluating new product concepts for future roadmap plans.
- Collaborating with Go to Market teams to coordinate successful product launches.
- Defining and reporting on product success metrics tied to merchant operational outcomes.
- Building trusted relationships with stakeholders.
- Becoming the Product SME for merchant operations product offerings.
- Contributing as part of the wider team to achieve organizational objectives.
What You Need To Bring
- Bachelor's degree.
- 6+ years of experience in product management, ideally within ecommerce, retail operations, and/or SaaS products.
- Demonstrated expertise in leading cross functional teams, driving product vision, and executing product roadmaps.
- Excellent communication and leadership skills.
- Deep passion for enhancing user experiences through technology.
- Collaborative mindset with ability to influence without authority.
- Expertise in product management and Agile/Scrum product development life cycles.
- Solid understanding of setting, measuring, and improving product success metrics.
- Familiarity working in parallel with multiple squads across different time zones.
- Ability to lead client discovery, solutioning, and alignment conversations.
- Understanding of product strategy development and roadmapping tools.
- Comfortable using AI tools as a force multiplier.
Nice to Have
- MBA.
- Understanding of merchant operational workflows including inventory management, order management, reporting, and back office processes.
- Experience with products that support multi location retail operations.
- Retail and eCommerce industry experience.
- Familiarity with operational analytics and merchant lifecycle management.
- Personal or side projects demonstrating hands on building with AI tools.
- A GitHub account with something in it.
- Experience shipping AI powered features.
What's In It For You
- Lots of autonomy, flexible work culture and option of fully remote work.
- Genuine career opportunities in a growing company.
- Opportunity to make a difference; help merchants grow their businesses.
- Work in a team big enough for growth but lean enough to make a real impact.
- Development of very high traffic products used at global scale.
- Opportunities to learn and expand your skill set.
- Become a valued part of the diverse and inclusive Lightspeed family.
Compensation
- Total compensation for this position is expected to be in the range of $140 150k Base.
- Lightspeed also provides medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top up, and paid time off.
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