Product Manager - Conversational AI | Al- Futtaim Automotive
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a hands-on Product Manager for Conversational AI to build and improve AI-driven customer experiences. The role involves designing, prototyping, and shipping conversational AI solutions using LLMs.
Key Skills for This Role
Responsibilities
- Personally build, prototype, and ship conversational and voice AI experiences using LLMs and AI tools
- Work hands on across the full build loop: prototype → test with live interactions → measure → iterate
- Design and optimize customer journeys, call flows, escalation logic, human handover, and multi agent orchestration
- Use real customer interaction data to improve resolution, conversion, CX quality, and service consistency
- Drive end to end product delivery and launch, collaborating across CX, Digital, Technology, Data, Operations, and external partners
- Define and manage key product metrics including resolution rate, conversion, CX outcomes, and cost per resolution (including token/inference cost)
- Scale reusable conversational patterns across Automotive brands, ensuring consistency across touchpoints
- Establish lightweight governance and operating routines to support continuous iteration and improvement without slowing delivery
Requirements
- Proven experience personally building and shipping conversational AI, voice AI, or AI enabled products
- Strong product ownership with the ability to go hands on from concept to prototype, launch, and optimization
- Practical experience working with LLMs, APIs, agent based architecture, and AI development tools (e.g. Cursor, Windsurf, Claude Code)
- Ability to design end to end conversational journeys, flows, and escalation strategies
- Strong analytical mindset with experience improving product, CX, conversion, and unit economics metrics
- Ability to collaborate across business, technical, and operational stakeholders
- A university degree in Product Management, Computer Science, Engineering, Data/Analytics, Business, Digital, or a related field
- 8–10 years of relevant experience in product, AI product development, or conversational/voice AI roles
- Demonstrable portfolio of conversational AI or voice AI solutions personally built and improved using live user data
- Builder level fluency with LLMs, agent architectures, and AI enabled service design
- Strong grounding in product thinking, metrics design, and customer journey optimization
- A clear builder mindset, bias for action, and comfort operating in a fast paced, ambiguous transformation environment
Full Job Posting
Overview Of The Role
- We are looking for a highly hands on Product Owner – Conversational AI (Builder) to personally build, launch, and continuously improve Al Futtaim Automotive’s AI driven customer experience as part of the Group wide 800 AF programme.
- This is a builder first role, not a traditional product or operations position. You will actively design, prototype, and ship conversational and voice AI solutions across chat, voice, and digital channels, working directly with LLMs and AI tools.
- You will play a critical role in creating a seamless, intelligent, and consistent customer experience across Automotive brands, using real interaction data to iterate quickly and drive measurable business outcomes.
What You Will Do
- Personally build, prototype, and ship conversational and voice AI experiences using LLMs and AI tools
- Work hands on across the full build loop: prototype → test with live interactions → measure → iterate
- Design and optimize customer journeys, call flows, escalation logic, human handover, and multi agent orchestration
- Use real customer interaction data to improve resolution, conversion, CX quality, and service consistency
- Drive end to end product delivery and launch, collaborating across CX, Digital, Technology, Data, Operations, and external partners
- Define and manage key product metrics including resolution rate, conversion, CX outcomes, and cost per resolution (including token/inference cost)
- Scale reusable conversational patterns across Automotive brands, ensuring consistency across touchpoints
- Establish lightweight governance and operating routines to support continuous iteration and improvement without slowing delivery
Required Skills To Be Successful
- Proven experience personally building and shipping conversational AI, voice AI, or AI enabled products
- Strong product ownership with the ability to go hands on from concept to prototype, launch, and optimization
- Practical experience working with LLMs, APIs, agent based architecture, and AI development tools (e.g. Cursor, Windsurf, Claude Code)
- Ability to design end to end conversational journeys, flows, and escalation strategies
- Strong analytical mindset with experience improving product, CX, conversion, and unit economics metrics
- Ability to collaborate across business, technical, and operational stakeholders
Preferred
- Experience in automotive or customer operations environments
- Background in AI platform companies or in house AI product development
- Familiarity with Jobs to be Done, hypothesis driven development, and conversion optimization
What Equips You For The Role
- A university degree in Product Management, Computer Science, Engineering, Data/Analytics, Business, Digital, or a related field.
- 8–10 years of relevant experience in product, AI product development, or conversational/voice AI roles
- Demonstrable portfolio of conversational AI or voice AI solutions personally built and improved using live user data
- Builder level fluency with LLMs, agent architectures, and AI enabled service design
- Strong grounding in product thinking, metrics design, and customer journey optimization
- A clear builder mindset, bias for action, and comfort operating in a fast paced, ambiguous transformation environment
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service.
- Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences.
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