Problem Manager

Requirements

• » TO BE SUCCESSFUL IN THE ROLE YOU NEED
• » Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• » Minimum 5 years' experience in IT service management, with at least 2 years in a Problem Management or similar role.
• » ITIL v3/v4 Foundation certification required; ITIL Intermediate / Managing Professional strongly preferred.
• » Proven experience leading root cause analysis and driving problems to permanent resolution.
• » Hands-on experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management, Ivanti).
• » Strong understanding of IT infrastructure, applications, and service delivery environments.
• » Analytical & structured problem solving — able to break down complex issues and identify true root causes.
• » Strong stakeholder management and the ability to influence teams without direct authority.
• » Excellent written and verbal communication, including reporting to senior management.
• » Leadership and coaching ability, with a collaborative and calm approach under pressure.
• » Data-driven mindset with strong skills in trend analysis and reporting.
• » Attention to detail, ownership, and a continual improvement orientation.