Personal Banking Associate Trainee
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
TD Canada Trust is seeking a Personal Banking Associate Trainee to engage customers, perform service transactions, and provide banking advice at a Langley branch. The role requires a high school diploma and 1+ years of experience, with training provided.
Key Skills for This Role
Responsibilities
- Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non cash transactions; resolve critical issues and report non standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Requirements
- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – post appointment within 6 months
- Post Secondary or Undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- A dynamic, diligent, and effective influencer with can do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Full Job Posting
Department Overview
- At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customer
- At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
- Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description
- Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for res
In This Role, a Typical Day May Look Like
- Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non cash transactions; resolve critical issues and report non standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Job Requirements
- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – post appointment within 6 months
- Post Secondary or Undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- A dynamic, diligent, and effective influencer with can do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Trainee Mobility
- This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. This may involve a transfer and geographic relocation to anothe
Who We Are
- TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
- Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
- More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
- TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Our Total Rewards Package
- Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well being goals.
- Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TD
Bus Sys Analysis Specialist
Toronto, CAN
TD seeks a Bus Sys Analysis Specialist to provide technical expertise in Global Regulatory Reporting. You will plan, manage, and lead system requirements delivery, partnering with regulatory reporting operations and tech
Credit Analyst II, Agricultural Services
Abbotsford, CAN
TD is seeking a Credit Analyst II for Agricultural Services to structure credit for assigned portfolios, assess credit worthiness, and underwrite new credit requests. The role involves preparing credit packages, completi
Customer Experience Associate
Vancouver, CAN
TD Bank is seeking a part-time Customer Experience Associate to create exceptional customer experiences and perform financial transactions at a Vancouver branch. The role requires high school diploma and 1+ years of rele
Data Engineer I
Toronto, CAN
TD is seeking a Data Engineer I to join the Data Strategy & Implementation team. You will design, build, and debug Databricks notebooks and ETL pipelines, onboard new data sources, and ensure reliable data flow for analy
Operations Control QA Analyst II
Toronto, CAN
TD is looking for an Operations Control QA Analyst II to support reconciliations and reporting for TD Wealth in Toronto, ON. You will manage complex reconciliations, analyze controls, support audits, and drive process im
Senior Specialized HR Manager, Practice Excellence & Enablement (Organizational Effectiveness)
Toronto, CAN
TD is seeking a Senior Manager to lead practice excellence and enablement within the Organization Effectiveness Centre of Excellence. You will establish operating rhythms, manage workflows, develop playbooks, and drive s
Full Stack Data Science Engineer
Toronto, CAN
TD is seeking a Full Stack Data Science Engineer to join a high-impact analytics team. The role involves leading end-to-end performance diagnostics, designing scalable analytics assets, and implementing AI/ML models. Can
Senior Credit Risk Analyst (ATH 5209)
Toronto, CAN
TD is seeking a Senior Credit Risk Analyst to perform IFRS 9 Expected Credit Loss analysis and forecasting for Canadian Retail Credit Products. You will lead ECL analysis, develop credit loss estimate techniques, and sup
Bus Sys Analysis Specialist
Toronto, CAN
Credit Analyst II, Agricultural Services
Abbotsford, CAN
Customer Experience Associate
Vancouver, CAN
Data Engineer I
Toronto, CAN
Operations Control QA Analyst II
Toronto, CAN
Senior Specialized HR Manager, Practice Excellence & Enablement (Organizational Effectiveness)
Toronto, CAN
Full Stack Data Science Engineer
Toronto, CAN
Senior Credit Risk Analyst (ATH 5209)
Toronto, CAN