Senior Specialized HR Manager, Practice Excellence & Enablement (Organizational Effectiveness)
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Key skills for this role
About the Role
TD is seeking a Senior Manager to lead practice excellence and enablement within the Organization Effectiveness Centre of Excellence. You will establish operating rhythms, manage workflows, develop playbooks, and drive strategic projects to improve team effectiveness.
Key Skills for This Role
Responsibilities
- Establish and manage the operating rhythms that drive execution, transparency, accountability, and focus across the CoE
- Lead the team's intake, workflow management, prioritization, and work planning processes
- Develop and maintain dashboards, reporting, and performance metrics that support decision making and accountability
- Develop and maintain playbooks, tools, templates, knowledge repositories, and leading practices
- Lead annual planning, budgeting, reporting, and team operating routines
- Lead complex cross functional initiatives that strengthen team capability and improve operational effectiveness
- Champion the use of AI, automation, and digital tools to improve productivity
- Design and coordinate learning programs, peer coaching, onboarding, and knowledge sharing initiatives
Requirements
- 10+ years of relevant experience in consulting, strategy, transformation, practice management, PMO, operational excellence, or a related field, preferably within financial services
- Demonstrated success leading complex, cross functional initiatives and delivering results in ambiguous, fast paced environments
- Experience building and enhancing operating practices, portfolio management, executive reporting, performance measurement, and team effectiveness within a consulting, strategy, transformation, or Centre of Excellence environment
- Strong leadership, project management, prioritization, and organizational skills
- Experience leveraging AI, automation, and digital tools to improve productivity
- Exceptional communication and stakeholder management skills
- University degree in business, organizational effectiveness, organizational development, HR, operations, or a related field
Full Job Posting
Department Overview
- The Organization Effectiveness Centre of Excellence (CoE) helps shape how TD organizes, develops, and deploys its workforce to deliver business results.
Purpose of the Role
- Reporting to the VP, Organization Effectiveness and Future Workforce, the Sr. Manager, Practice Excellence & Enablement serves as the practice leader for the Organization Effectiveness CoE.
Key Accountabilities
- Run the Operating System of the CoE: Establish and manage operating rhythms, lead intake and workflow management, develop dashboards and reporting.
- Strengthen Practice Excellence: Develop and maintain playbooks, tools, templates, knowledge repositories, and leading practices.
- Drive Strategic Projects and AI Enablement: Lead complex cross functional initiatives, champion AI and automation.
- Build Capability and Continuous Improvement: Design and coordinate learning programs, foster a culture of continuous improvement.
Job Requirements
- 10+ years of relevant experience in consulting, strategy, transformation, practice management, PMO, operational excellence, or a related field, preferably within financial services.
- Demonstrated success leading complex, cross functional initiatives.
- Experience building and enhancing operating practices, portfolio management, executive reporting.
- Strong leadership, project management, prioritization, and organizational skills.
- Experience leveraging AI, automation, and digital tools.
- Exceptional communication and stakeholder management skills.
- University degree in business, organizational effectiveness, organizational development, HR, operations, or a related field.
Who We Are
- TD is one of the world's leading global financial institutions and the fifth largest bank in North America.
- More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships.
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