People and Culture Coordinator
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Key skills for this role
About the Role
The role involves providing administrative support, maintaining employee files, assisting in payroll, and ensuring compliance with hotel policies in a hospitality environment.
Key Skills for This Role
Responsibilities
- Answer telephones and take messages for the People and Culture department
- Process correspondence including proposals, contracts, form letters, and internal forms
- Maintain all employee files in accordance with established procedures and standards
- Prepare related paperwork and welcome pack for new hires
- Organize medical appointments for new hires and visa renewal colleagues
- Assist with payroll maintenance for the People and Culture Team
- Coordinate and book colleagues and/or dependents flight tickets
- Organize, supervise and participate in all employee wellness & recreation programs & events
Requirements
- Proficiency in typing and computer skills including word processing and spreadsheet software
- Ability to maintain employee files in accordance with established procedures
- Strong organizational and communication skills
- Knowledge of HR systems (e.g., Bayan, Workday)
- Ability to handle confidential information
Full Job Posting
Role Overview
- The People and Culture Coordinator will be the face of the People and Culture Office, providing support and administrative proficiency to the team in an efficient, courteous and professional manner while also assisting in overseeing the daily operations of the department.
Main Duties/Description
- The ability to answer telephones and take messages for the People and Culture department adhering to Four Seasons standards.
- The ability to be proficient in typing skills so any correspondence (proposals, contracts, form letters, internal forms, etc.) on a computer can be performed as needed.
- The ability to proofread all correspondence prior to being given to manager for signature.
- The ability to learn new methods of using the computer and assisting other personnel in its upkeep and maintenance.
- The ability to process all mass correspondence and special mailings.
- The ability to maintain reader file for assigned managers.
- The ability to maintain all employee files in accordance with established procedures and standards.
- The ability to ensure that all information regarding each employee is sent to the proper department on schedule.
- The ability to advise the Director of People and Culture when work assigned cannot be returned within a 24 hour period.
- The ability to maintain a friendly, caring and helpful attitude with clients, as well as all Hotel personnel.
- The ability to assist the employees in the absence of the Director of People and Culture, Learning and Development Manager, People and Culture Assistant Managers and Staff Housing Assistant Manager.
- The ability to open and handle the People and Culture Team's email when requested.
Standard Duties
- To provide a friendly and professional service that always exceeds employees expectations.
- To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations.
- To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
- To report for duty punctually wearing professional attire.
- To comply with local legislation as required.
- Prepare related paperwork and welcome pack for new hires.
- Organize medical appointments for new hires, visa renewal colleagues, etc.
- Prepare and assist medical insurance of the new joiners, dependents, etc.
- Assist with payroll maintenance for the People and Culture Team.
- Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Bayan, Workday etc).
- Coordinate and book colleagues and/or dependents flight tickets.
- Maintain employment files and other records personally and through delegation.
Roles and Responsibilities from OHSAD
- Understand & cooperate with full compliance with hotel's developed OSH policy, procedures & works instructions.
- Report to immediate supervisor any situation which they have reason to believe could present a hazard.
- Report all OSH incidents, near misses, dangerous occurrences, unsafe act & conditions.
- Report all hazards & engage in communication & consultation activities.
- Not intentionally or recklessly interfere with or misuse anything provided at the workplace.
- Participate in conduct of OSH related planning and implementation.
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