Front Desk Receptionist
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Key skills for this role
About the Role
The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works t.
Key Skills for This Role
Responsibilities
- Welcome guests and provide exceptional experience during check in, stay, and departure
- Handle all guest interactions with highest level of hospitality and professionalism
- Assist guests with inquiries about hotel services, hours, events, and directions
- Respond to guest requests accurately and timely
- Resolve guest complaints and find opportunities to personalize service
- Adhere to Four Seasons standards, policies, and procedures
Requirements
- Experience in front office or guest service roles
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and special requests
- Knowledge of hotel services and local area
Full Job Posting
Role Overview
- The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check in, during the guest's stay and on departure.
- This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
- Resolves guest complaints, and find opportunities to recognize and personalize the service.
- Adhere to Four Seasons Hotel's standards as well as policies and procedures.
- Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
- Works harmoniously and professionally with co workers and direct superior.
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