Payment Operations Specialist
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Key skills for this role
About the Role
Meaven Group is seeking a Payment Operations Specialist to monitor and troubleshoot transactions across multiple payment service providers. The role involves investigating failed deposits, optimizing success rates, and coordinating with internal teams and external gateways.
Key Skills for This Role
Responsibilities
- Monitor and analyze payment transactions across multiple payment service providers (PSPs)
- Investigate failed deposits and withdrawals, identifying root causes and recommending solutions
- Provide real time operational support to customer service agents regarding payment related issues
- Assist in optimizing payment success rates by recommending alternative payment methods and troubleshooting transaction failures
- Review customer transaction activity and payment histories to identify processing issues
- Coordinate with internal teams and payment providers to resolve transaction related incidents
- Maintain compliance with company procedures and payment processing standards
- Contribute to improving customer experience by reducing payment resolution times
Requirements
- Keen analytical skills and strong operational support capabilities
- Ability to pinpoint root causes of failed deposits and withdrawals
- Experience with payment processing and PSPs
Full Job Posting
About Meaven Group
- Meaven Group is a Dubai based integrated service provider dedicated to offering customized business solutions for corporations, high net worth individuals, and international investors.
Position Overview
- The Payment Operations Specialist will serve as a core operational anchor within the company, responsible for the day to day monitoring, troubleshooting, and risk mitigation of transactions across multiple Payment Service Providers (PSPs).
Key Responsibilities
- Monitor and analyze payment transactions across multiple payment service providers (PSPs).
- Investigate failed deposits and withdrawals, identifying root causes and recommending solutions.
- Provide real time operational support to customer service agents regarding payment related issues.
- Assist in optimizing payment success rates by recommending alternative payment methods and troubleshooting transaction failures.
- Review customer transaction activity and payment histories to identify processing issues.
- Coordinate with internal teams and payment providers to resolve transaction related incidents.
- Maintain compliance with company procedures and payment processing standards.
- Contribute to improving customer experience by reducing payment resolution times.
Benefits
- Legal Compliance: Comply with all UAE Labour Law regulations and public holidays.
- Salary Package: The salary package includes Housing and Transportation allowances.
- Administrative Support: Company provided employment visa and medical insurance.
- Annual flight allowance
Compensation & Benefits
- Remuneration: 8,000AED
- Work Location: Dubai.
- Working hours: 10:00 10:00
- Reporting Line: Payment Service Manager
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