Patient Counselor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al Tadawi Healthcare Group seeks a Patient Counselor to guide and support patients throughout their healthcare journey in Dubai. The role involves explaining treatment plans, coordinating appointments, providing financial estimates, and ensuring compliance with DHA regulations.
Key Skills for This Role
Responsibilities
- Welcome and assist patients throughout their treatment journey
- Explain treatment plans, procedures, and service options as outlined by the treating physician
- Coordinate appointments, diagnostic tests, procedures, and follow up visits
- Facilitate communication between patients, physicians, nursing staff, and other departments
- Provide patients with clear information regarding treatment plans, expected outcomes, timelines, and available healthcare services
- Educate patients on pre procedure and post procedure instructions as directed by the healthcare team
- Address patient inquiries, concerns, and complaints professionally and promptly
- Prepare treatment cost estimates and explain billing procedures
- Coordinate with the insurance department regarding eligibility, approvals, and coverage
- Maintain accurate patient records and documentation in the Electronic Medical Record (EMR) system
- Ensure all consent forms and required documentation are completed before treatment
- Comply with Dubai Health Authority (DHA) regulations, hospital policies, and patient confidentiality requirements
Requirements
- Bachelor's Degree in Healthcare Administration, Nursing, Business Administration, Psychology, Social Work, or a related field
- Minimum 2–3 years of experience in patient counseling, patient relations, customer service, healthcare administration, or a similar role
- Experience in a hospital, medical center, or outpatient clinic is preferred
- Familiarity with insurance approvals and medical billing processes is an advantage
- Previous experience in a DHA licensed healthcare facility is preferred
- Strong understanding of healthcare services and patient care processes
- Excellent communication, interpersonal, and counseling skills
- Competency in Electronic Medical Records (EMR), Hospital Information Systems (HIS), and Microsoft Office applications
Full Job Posting
Job Summary
- The Patient Counselor is responsible for guiding and supporting patients throughout their healthcare journey by providing information about medical services, treatment plans, financial estimates, insurance coverage, and appointment coordination.
- The role serves as a liaison between patients, physicians, and other departments to ensure a seamless patient experience while maintaining high standards of customer service, confidentiality, and compliance with Dubai Health Authority (DHA) regulations and organizational policies.
Key Responsibilities
- Welcome and assist patients throughout their treatment journey.
- Explain treatment plans, procedures, and service options as outlined by the treating physician.
- Coordinate appointments, diagnostic tests, procedures, and follow up visits.
- Facilitate communication between patients, physicians, nursing staff, and other departments.
- Ensure smooth patient flow and timely coordination of services.
- Provide patients with clear information regarding treatment plans, expected outcomes, timelines, and available healthcare services.
- Educate patients on pre procedure and post procedure instructions as directed by the healthcare team.
- Address patient inquiries, concerns, and complaints professionally and promptly.
- Offer emotional support while maintaining professional boundaries.
- Maintain confidentiality and protect patient privacy at all times.
- Prepare treatment cost estimates and explain billing procedures.
- Coordinate with the insurance department regarding eligibility, approvals, and coverage.
Qualifications
- Bachelor's Degree in Healthcare Administration, Nursing, Business Administration, Psychology, Social Work, or a related field.
- Additional certification in Customer Service, Patient Experience, or Healthcare Administration is an advantage.
- Basic Life Support (BLS) certification is preferred.
- Minimum 2–3 years of experience in patient counseling, patient relations, customer service, healthcare administration, or a similar role.
- Experience in a hospital, medical center, or outpatient clinic is preferred.
- Familiarity with insurance approvals and medical billing processes is an advantage.
- Previous experience in a DHA licensed healthcare facility is preferred.
- Strong understanding of healthcare services and patient care processes.
- Knowledge of medical terminology and healthcare insurance procedures.
- Excellent communication, interpersonal, and counseling skills.
- Strong customer service and conflict resolution abilities.
- Competency in Electronic Medical Records (EMR), Hospital Information Systems (HIS), and Microsoft Office applications.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Tadawi Healthcare Group
Specialist Ophthalmologist
Dubai, UAE
Al Tadawi Healthcare Group in Dubai is seeking a Specialist Ophthalmologist to provide comprehensive ophthalmic care, including diagnosis, treatment, and management of eye diseases. The role involves outpatient and inpat
ER Registered Nurse
Dubai, UAE
Al Tadawi Healthcare Group is hiring an ER Registered Nurse to deliver high-quality emergency nursing care at their Dubai facility. The role requires rapid patient assessment, emergency interventions, and collaboration w
People & Culture Generalist
Dubai, UAE
The HR Generalist is responsible for supporting day-to-day HR operations including recruitment, onboarding, employee relations, performance management, compensation and benefits, and compliance with UAE labor laws and DH
Anesthesia Technician
Dubai, UAE
Al Tadawi Healthcare Group is hiring an Anesthesia Technician to assist anesthesiologists in the preparation and maintenance of anesthesia equipment. Requires a Diploma or Bachelor's in Anesthesia Technology, a valid DHA
Sonographer
Dubai, UAE
Al Tadawi Healthcare Group in Dubai is seeking a Sonographer to perform diagnostic ultrasound examinations in a hospital setting. The role includes patient preparation, equipment operation, image acquisition, and collabo
Homecare Assistant Nurse
Dubai, UAE
Al Tadawi Healthcare Group is hiring a Homecare Assistant Nurse to provide basic nursing care and support to patients in their homes in Dubai. The role involves assisting with ADLs, monitoring vital signs, and ensuring c
Homecare Nurse
Dubai, UAE
Al Tadawi Healthcare Group seeks a DHA-licensed Homecare Nurse to provide comprehensive nursing care to patients in their homes. Responsibilities include assessments, medication administration, wound care, patient educat
Specialist Cardiologist
Dubai, UAE
Al Tadawi Healthcare Group seeks a Specialist Cardiologist to provide comprehensive cardiovascular care in Dubai. The role involves diagnosing and managing acute and chronic heart conditions, performing non-invasive card
Specialist Ophthalmologist
Dubai, UAE
ER Registered Nurse
Dubai, UAE
People & Culture Generalist
Dubai, UAE
Anesthesia Technician
Dubai, UAE
Sonographer
Dubai, UAE
Homecare Assistant Nurse
Dubai, UAE
Homecare Nurse
Dubai, UAE
Specialist Cardiologist
Dubai, UAE