Patient Coordinator (Arabic Speaker) - Luxury Dental Clinic
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Key skills for this role
About the Role
A luxury dental clinic in Abu Dhabi is seeking a Patient Coordinator who is fluent in Arabic and English. The role involves managing calls, scheduling appointments, coordinating patient bookings, and ensuring excellent customer service.
Key Skills for This Role
Responsibilities
- Manage inbound and outbound calls professionally and efficiently
- Assist patients with appointments, inquiries, follow ups, and service requests
- Provide accurate information regarding healthcare services, practitioners, and clinic procedures
- Coordinate patient bookings and maintain appointment schedules
- Follow up with patients to confirm appointments and support retention initiatives
- Maintain accurate records of patient interactions and update relevant systems
- Handle patient concerns professionally and escalate issues when required
- Ensure a positive patient experience by delivering excellent customer service
- Adhere to clinic policies, procedures, and quality standards
Requirements
- Fluent in Arabic and English
- Minimum 2 years of experience
- Previous experience in a clinic, hospital, healthcare facility, or medical call center is preferred
- Strong communication, interpersonal, and customer service skills
- Ability to multitask and work efficiently in a fast paced environment
- Proficient in using computer systems and appointment scheduling software
- Must currently be based in Abu Dhabi or willing to relocate
Full Job Posting
Key Responsibilities
- Manage inbound and outbound calls professionally and efficiently.
- Assist patients with appointments, inquiries, follow ups, and service requests.
- Provide accurate information regarding healthcare services, practitioners, and clinic procedures.
- Coordinate patient bookings and maintain appointment schedules.
- Follow up with patients to confirm appointments and support retention initiatives.
- Maintain accurate records of patient interactions and update relevant systems.
- Handle patient concerns professionally and escalate issues when required.
- Ensure a positive patient experience by delivering excellent customer service.
- Adhere to clinic policies, procedures, and quality standards.
Requirements
- Fluent in Arabic and English.
- Minimum 2 years of experience.
- Previous experience in a clinic, hospital, healthcare facility, or medical call center is preferred.
- Strong communication, interpersonal, and customer service skills.
- Ability to multitask and work efficiently in a fast paced environment.
- Proficient in using computer systems and appointment scheduling software.
- Must currently be based in Abu Dhabi or willing to relocate.
Preferred Qualifications
- Experience handling patient appointments and healthcare related inquiries.
- Familiarity with healthcare customer service standards and patient engagement practices.
Benefits
- Company Visa
- Medical Insurance
- 30 Days Paid Annual Leave
- Training and Development Support
- Career Growth Opportunities within a Leading Healthcare Group
Work Location
- Work Location: In person
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