Patient Acceptance Representative I
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Key skills for this role
About the Role
King Faisal Specialist Hospital & Research Centre seeks a Patient Acceptance Representative to receive patients, verify documents, and coordinate referrals. The role involves interviewing patients, checking eligibility, and registering referrals in the electronic system.
Key Skills for This Role
Responsibilities
- Receive and interview patients or their representatives seeking access to hospital services
- Verify if patients possess required documents (Royal Orders, Medical Reports, etc.)
- Verify patient eligibility and ensure patient information sheet is complete
- Register and scan related documents in the electronic referral system
- Attend to inquiries of the public pertaining to Patient Acceptance Services
- Coordinate with other hospital staff regarding patient referrals
- Participate in self and hospital quality improvement plans
- Follow all hospital related policies and procedures
Requirements
- Ability to interview patients and verify required documents
- Knowledge of hospital policies and procedures
- Experience with electronic referral systems
Full Job Posting
Job Summary
- Receives patients or their representatives seeking access to services of Hospital s. Informs them about Hospital policies and procedures and acts as a liaison officer between patients and Patient Acceptance staff.
Essential Responsibilities and Duties
- Receives and interviews patients or their representatives seeking access to the services of Hospital s.
- Verifies if patients concerned possess the required documents (Royal Orders, Medical Reports and other relevant medical information, i.e., x rays, pathological slides).
- Verifies patient s eligibility and ensures the patient information sheet is completely filled up.
- Registers, scans all related documents pertaining to the referral in the electronic referral system, and gives instructions to call to inquire about the outcome of the referral.
- Attends to any inquiries of the public pertaining to the Patient Acceptance Services.
- Coordinates with other hospital staff regarding patient referrals.
- Participates in Self and Hospital quality improvement plans preferred.
- Follows all Hospital s related Policies and Procedures.
- Participates in self and others' education, training and development, as applicable.
- Performs other related duties as assigned.
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