Parts Supervisor
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Key skills for this role
About the Role
Al-Futtaim Motors is seeking a Parts Supervisor for Toyota Al Badia to lead retail and workshop parts operations. The role involves driving revenue growth, managing a team, and ensuring exceptional customer service.
Key Skills for This Role
Responsibilities
- Lead and support the daily parts operation across retail counter and workshop channels
- Drive revenue growth and profitability through effective parts sales and inventory management
- Promote Toyota Genuine Parts and ensure excellent customer service delivery
- Manage and develop a team of Parts Sales Representatives, Partsmen, and support staff
- Monitor performance, productivity, and resource utilization to meet operational targets
- Handle customer inquiries, escalations, and complaints professionally to enhance customer satisfaction
- Ensure accurate customer and parts data management within business systems
- Support forecasting, reporting, inventory control, and stock optimization activities
- Ensure compliance with company policies, operational standards, and continuous improvement initiatives
Requirements
- Diploma or Degree qualification (Automotive background preferred)
- Minimum 5 years of experience within automotive parts operations
- Experience leading teams within a retail, workshop, or aftersales environment
- Strong customer service and complaint resolution experience
- Knowledge of warehouse and supply chain management principles
- Ability to manage performance, develop talent, and drive business results
Full Job Posting
Overview of the Role
- Join Al Futtaim Motors as a Parts Supervisor – Toyota Al Badia and play a key role in driving the performance of our aftersales parts operation.
- In this position, you will support the Aftersales Manager in leading retail and workshop parts operations, ensuring exceptional customer service, operational efficiency, and business growth.
What You Will Do
- Lead and support the daily parts operation across retail counter and workshop channels
- Drive revenue growth and profitability through effective parts sales and inventory management
- Promote Toyota Genuine Parts and ensure excellent customer service delivery
- Manage and develop a team of Parts Sales Representatives, Partsmen, and support staff
- Monitor performance, productivity, and resource utilization to meet operational targets
- Handle customer inquiries, escalations, and complaints professionally to enhance customer satisfaction
- Ensure accurate customer and parts data management within business systems
- Support forecasting, reporting, inventory control, and stock optimization activities
- Ensure compliance with company policies, operational standards, and continuous improvement initiatives
Required Skills to be Successful
- Strong leadership and people management skills
- Experience in automotive parts operations and inventory management
- Customer focused mindset with excellent complaint handling abilities
- Commercial awareness and ability to drive revenue performance
- Strong planning, forecasting, and analytical capabilities
- Effective communication and stakeholder management skills
- Knowledge of warehouse, supply chain, and stock management processes
- Continuous improvement mindset with a passion for operational excellence
What Equips You for the Role
- Diploma or Degree qualification (Automotive background preferred)
- Minimum 5 years of experience within automotive parts operations
- Experience leading teams within a retail, workshop, or aftersales environment
- Strong customer service and complaint resolution experience
- Knowledge of warehouse and supply chain management principles
- Ability to manage performance, develop talent, and drive business results
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service.
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