Parts Supervisor | Al-Futtaim Motors | Toyota
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Key skills for this role
About the Role
Al-Futtaim Motors is seeking a Parts Supervisor to lead retail and workshop parts operations for Toyota Al Badia. The role involves driving revenue growth, managing inventory, and leading a team to ensure exceptional customer service.
Key Skills for This Role
Responsibilities
- Lead and support the daily parts operation across retail counter and workshop channels
- Drive revenue growth and profitability through effective parts sales and inventory management
- Promote Toyota Genuine Parts and ensure excellent customer service delivery
- Manage and develop a team of Parts Sales Representatives, Partsmen, and support staff
- Monitor performance, productivity, and resource utilization to meet operational targets
- Handle customer inquiries, escalations, and complaints professionally to enhance customer satisfaction
- Ensure accurate customer and parts data management within business systems
- Support forecasting, reporting, inventory control, and stock optimization activities
- Ensure compliance with company policies, operational standards, and continuous improvement initiatives
Requirements
- Diploma or Degree qualification (Automotive background preferred)
- Minimum 5 years of experience within automotive parts operations
- Experience leading teams within a retail, workshop, or aftersales environment
- Strong customer service and complaint resolution experience
- Knowledge of warehouse and supply chain management principles
Full Job Posting
Overview Of The Role
- Join Al Futtaim Motors as a Parts Supervisor – Toyota Al Badia and play a key role in driving the performance of our aftersales parts operation.
- In this position, you will support the Aftersales Manager in leading retail and workshop parts operations, ensuring exceptional customer service, operational efficiency, and business growth.
- This is an excellent opportunity for a motivated leader who is passionate about people development, customer satisfaction, and continuous improvement.
What You Will Do
- Lead and support the daily parts operation across retail counter and workshop channels.
- Drive revenue growth and profitability through effective parts sales and inventory management.
- Promote Toyota Genuine Parts and ensure excellent customer service delivery.
- Manage and develop a team of Parts Sales Representatives, Partsmen, and support staff.
- Monitor performance, productivity, and resource utilization to meet operational targets.
- Handle customer inquiries, escalations, and complaints professionally to enhance customer satisfaction.
- Ensure accurate customer and parts data management within business systems.
- Support forecasting, reporting, inventory control, and stock optimization activities.
- Ensure compliance with company policies, operational standards, and continuous improvement initiatives.
Required Skills To Be Successful
- Strong leadership and people management skills.
- Experience in automotive parts operations and inventory management.
- Customer focused mindset with excellent complaint handling abilities.
- Commercial awareness and ability to drive revenue performance.
- Strong planning, forecasting, and analytical capabilities.
- Effective communication and stakeholder management skills.
- Knowledge of warehouse, supply chain, and stock management processes.
- Continuous improvement mindset with a passion for operational excellence.
What Equips You For The Role
- Diploma or Degree qualification (Automotive background preferred).
- Minimum 5 years of experience within automotive parts operations.
- Experience leading teams within a retail, workshop, or aftersales environment.
- Strong customer service and complaint resolution experience.
- Knowledge of warehouse and supply chain management principles.
- Ability to manage performance, develop talent, and drive business results.
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