Parts Counter Sales Representative - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Parts Counter Sales Representative for heavy-duty trucks in Dubai. The role involves assisting walk-in customers, identifying spare parts using electronic catalogues, and driving parts sales.
Key Skills for This Role
Responsibilities
- Assist walk in customers in selecting the correct spare parts for heavy duty trucks and related equipment
- Identify accurate part numbers using electronic parts catalogues (EPC) and systems
- Promote genuine parts and upsell related items or add ons to enhance customer value
- Provide technical advice on replacement parts and benefits of using OEM components
- Manage customer enquiries and ensure timely processing of parts orders
- Follow up on back orders and keep customers informed on delivery timelines
- Support Aftersales, workshop, and sales teams with parts quotations and order processing
Requirements
- Diploma or equivalent qualification
- Minimum 2 years of experience in automotive or equipment spare parts, preferably heavy duty trucks
- Experience working within a dealership or parts distribution environment
- Good knowledge of spare parts operations
- Strong customer handling and communication skills
- Ability to identify parts accurately using catalogues or digital systems
- Strong sales mindset with ability to upsell and cross sell parts
- Good computer literacy including MS Office and ERP systems (SAP preferred)
Full Job Posting
Overview Of The Role
- We are looking for a customer focused and detail oriented Parts Counter Sales Representative – Heavy Duty Trucks to join our Aftersales team in Dubai. This role plays a key part in supporting parts sales operations by assisting walk in customers and ensuring they receive the right spare parts soluti
What You Will Do
- Assist walk in customers in selecting the correct spare parts for heavy duty trucks and related equipment.
- Identify accurate part numbers using electronic parts catalogues (EPC) and systems.
- Promote genuine parts and upsell related items or add ons to enhance customer value.
- Provide technical advice on replacement parts and benefits of using OEM components.
- Manage customer enquiries and ensure timely processing of parts orders.
- Follow up on back orders and keep customers informed on delivery timelines.
- Support Aftersales, workshop, and sales teams with parts quotations and order processing.
Required Skills To Be Successful
- Good knowledge of spare parts operations, preferably within heavy duty trucks or commercial vehicles.
- Strong customer handling and communication skills.
- Ability to identify parts accurately using catalogues or digital systems.
- Strong sales mindset with ability to upsell and cross sell parts.
- Good computer literacy including MS Office and ERP systems (SAP preferred).
- Strong interpersonal skills and ability to build customer relationships.
What Equips You For The Role
- Diploma or equivalent qualification.
- Minimum 2 years of experience in automotive or equipment spare parts, preferably heavy duty trucks, construction equipment, or industrial products.
- Experience working within a dealership or parts distribution environment.
- Knowledge of SAP or dealership management systems is an advantage.
- Strong communication and relationship building skills.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al-Futtaim
Sales Assistant | Retail | IKEA Dalma
Abu Dhabi, UAE
Al-Futtaim is hiring a Sales Assistant for IKEA Dalma in Abu Dhabi. The role focuses on sales generation, customer service, and maintaining store standards. Candidates need a high school degree and 1 year of retail sales
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Al-Futtaim Automotive seeks a B2B Key Account Manager for Electric Mobility to drive fleet sales of electric vehicles and charging solutions to corporate and government customers in the UAE. The role involves developing
Sr. Store Manager - Food | Retail | M&S Food | UAE
Dubai, UAE
Al-Futtaim Retail is seeking a Senior Store Manager for M&S Food in Dubai. The role involves leading commercial, operational, and people performance of a high-volume food store. Candidates need 10+ years of food retail e
Regional Shop Design Direction Leader | Retail | IKEA Regional Office
Dubai, UAE
Al-Futtaim Group seeks a Regional Shop Design-Visual Merchandise Leader to lead store design and visual merchandising strategies for IKEA in the region. The role requires expertise in interior design, consumer behavior,
Beauty Advisor
Doha, QAT
Al-Futtaim seeks a Beauty Advisor to enhance customer experience and drive sales in Doha. The role involves selling beauty products, providing knowledgeable recommendations, and maintaining visual merchandising. Requires
Assistant Marketing Manager - DFC Mall | Real Estate | Asset Management
Dubai, UAE
Al-Futtaim seeks an Assistant Marketing Manager for Dubai Festival City Mall. The role executes the mall's marketing strategy across digital, PR, brand, events, and retailer support. Requires 3-4 years of marketing exper
Senior Quantity Surveyor | Al Futtaim Contracting | Al Futtaim Engineering
Dubai, UAE
Al-Futtaim Contracting is seeking a Senior Quantity Surveyor to lead commercial and quantity surveying functions on MEP projects. The role requires advanced MEP measurement skills, contract administration, and cost contr
Service Technician | Al-Futtaim Automotive | Auto Centers | Abu Dhabi
Dubai, UAE
Al-Futtaim Automotive is seeking an experienced Service Technician for its Auto Centers in Abu Dhabi. The role involves completing service and maintenance operations on cars and light commercial vehicles, including oil c
Sales Assistant | Retail | IKEA Dalma
Abu Dhabi, UAE
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Sr. Store Manager - Food | Retail | M&S Food | UAE
Dubai, UAE
Regional Shop Design Direction Leader | Retail | IKEA Regional Office
Dubai, UAE
Beauty Advisor
Doha, QAT
Assistant Marketing Manager - DFC Mall | Real Estate | Asset Management
Dubai, UAE
Senior Quantity Surveyor | Al Futtaim Contracting | Al Futtaim Engineering
Dubai, UAE
Service Technician | Al-Futtaim Automotive | Auto Centers | Abu Dhabi
Dubai, UAE