Parts Advisor | Al-Futtaim Automotive | Global Aftersales Abu Dhabi & Dubai
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Parts Advisor for its aftersales operation in Abu Dhabi & Dubai. You will provide exceptional customer service at the parts counter, upsell parts and accessories, and coordinate with workshop teams to ensure parts availability.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service at the parts counter and support workshop operations
- Upsell parts and accessories to achieve revenue targets while maintaining pricing discipline
- Build strong relationships with customers to drive retention and repeat business
- Coordinate with Service Advisors and workshop teams to ensure parts availability and timely updates
- Monitor and manage parts orders, reservations, and stock to optimize inventory levels
- Maintain accurate documentation and customer data in system tools
- Support inventory control activities and ensure compliance with company standards
Requirements
- Diploma or equivalent, preferably with an automotive background
- 3–5 years of experience in automotive parts or a similar role
- Strong product knowledge and familiarity with parts systems (EPC preferred)
- Customer focused mindset with strong teamwork and collaboration skills
- Fluency in English; basic Arabic is an advantage
Full Job Posting
Overview of the Role
- Join Al Futtaim Automotive as a Parts Advisor in Abu Dhabi & Dubai, where you’ll be at the heart of our aftersales operation—connecting customers, workshop teams, and parts supply to deliver a seamless experience.
- In this role, you will represent Al Futtaim brands at every interaction, ensuring customers receive accurate parts information, timely support, and a smooth end to end journey that drives both satisfaction and business performance.
What You Will Do
- Provide exceptional customer service at the parts counter and support workshop operations
- Upsell parts and accessories to achieve revenue targets while maintaining pricing discipline
- Build strong relationships with customers to drive retention and repeat business
- Coordinate with Service Advisors and workshop teams to ensure parts availability and timely updates
- Monitor and manage parts orders, reservations, and stock to optimize inventory levels
- Maintain accurate documentation and customer data in system tools
- Support inventory control activities and ensure compliance with company standards
Required Skills To Be Successful
- Strong customer service and sales skills within an automotive environment
- Good understanding of automotive parts and aftersales processes
- Ability to manage multiple requests in a fast paced retail/workshop setting
- Strong communication and interpersonal skills
- Commercial awareness and target driven mindset
- Proficiency in MS Office and systems (SAP/EPC knowledge preferred)
What Equips You For The Role
- Diploma or equivalent, preferably with an automotive background
- 3–5 years of experience in automotive parts or a similar role
- Strong product knowledge and familiarity with parts systems (EPC preferred)
- Customer focused mindset with strong teamwork and collaboration skills
- Fluency in English; basic Arabic is an advantage
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Core business activities include distribution, manufacturing, leasing and aftersales, representing brands like Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- Mission to become the leader in custom made mobility solutions by delivering world class omni channel experiences.
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