Parts Advisor | Al- Futtaim Automotive | DOMASCO
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a customer-focused Parts Advisor for its Aftersales team in Doha. You will provide expert parts advice, manage inventory, prepare estimates, and coordinate with the workshop to ensure a smooth customer experience.
Key Skills for This Role
Responsibilities
- Welcome customers professionally, understand their requirements, and record accurate customer requests without delay
- Provide expert advice on automotive parts, accessories, and related enquiries at the parts counter
- Prepare accurate cost estimates, explain job requirements clearly, and ensure customers are informed of expected delivery timelines
- Create and manage repair orders and job cards in line with business flow and workshop requirements
- Coordinate closely with the workshop to follow up on job progress, additional repairs, parts requirements, approvals, and any potential delays
- Monitor inventory levels, ensure availability of essential parts, and support regular stock audits and cycle counts to maintain accurate records
- Process parts return in line with company policy, inspect returned items, and ensure required documentation is completed
- Support achievement of parts, service, accessories, and value added service revenue targets
- Manage cash transactions, billing, petty cash documentation, reconciliation, and filing in line with company procedures
- Ensure clear invoice explanation, timely customer communication, and professional vehicle delivery
- Maintain high standards of customer satisfaction by resolving concerns promptly and reducing repeated jobs or complaints
- Comply with company quality guidelines, SOPs, health and safety requirements, and incident reporting procedures
Requirements
- Minimum 3 years of experience in an automobile dealership environment, preferably in a Service Advisor, Parts Advisor, or Aftersales customer facing role
- Bachelor’s degree or diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline
- Strong knowledge of automotive parts, accessories, service processes, and dealership aftersales operations
- Working knowledge of SAP, ERP systems, and MS Office applications
- Good command of English with strong customer service and communication skills
Full Job Posting
Overview Of The Role
- We are looking for a customer focused and detail oriented Parts Advisor to join our Aftersales team in Doha, Qatar.
- You will support customers and workshop teams by providing accurate parts advice, managing parts availability, preparing estimates, supporting service orders, and ensuring a smooth customer experience from enquiry through to vehicle delivery.
- You will play an important role in achieving parts and service revenue targets while maintaining high standards of customer satisfaction, inventory accuracy, and operational compliance.
What You Will Do
- Welcome customers professionally, understand their requirements, and record accurate customer requests without delay.
- Provide expert advice on automotive parts, accessories, and related enquiries at the parts counter.
- Prepare accurate cost estimates, explain job requirements clearly, and ensure customers are informed of expected delivery timelines.
- Create and manage repair orders and job cards in line with business flow and workshop requirements.
- Coordinate closely with the workshop to follow up on job progress, additional repairs, parts requirements, approvals, and any potential delays.
- Monitor inventory levels, ensure availability of essential parts, and support regular stock audits and cycle counts to maintain accurate records.
- Process parts return in line with company policy, inspect returned items, and ensure required documentation is completed.
- Support achievement of parts, service, accessories, and value added service revenue targets.
- Manage cash transactions, billing, petty cash documentation, reconciliation, and filing in line with company procedures.
- Ensure clear invoice explanation, timely customer communication, and professional vehicle delivery.
- Maintain high standards of customer satisfaction by resolving concerns promptly and reducing repeated jobs or complaints.
- Comply with company quality guidelines, SOPs, health and safety requirements, and incident reporting procedures.
Required Skills To Be Successful
- Strong knowledge of automotive parts, accessories, service processes, and dealership aftersales operations.
- Ability to understand customer requirements, identify the right parts, and provide accurate recommendations.
- Experience in preparing estimates, repair orders, invoices, and related documentation related to service.
- Minimum 3 years of experience in an automobile dealership environment, preferably in a Service Advisor, Parts Advisor, or Aftersales customer facing role.
What Equips You For The Role
- Bachelor’s degree or diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.
- Strong understanding of automotive dealership and distributor business processes.
- Working knowledge of SAP, ERP systems, and MS Office applications.
- Good command of English with strong customer service and communication skills.
- Ability to manage customer expectations, workshop coordination, cash handling, documentation, and inventory processes with accuracy.
- Good inventory management skills, including stock monitoring, audits, cycle counts, and returns handling.
- Strong attention to detail in billing, cash handling, reconciliation, and documentation.
- Target oriented mindset with the ability to support service, parts, accessories, and other sales revenue goals.
- Ability to work in a fast paced workshop or quick service environment while maintaining accuracy and service quality.
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service.
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