Outreach Expert (Customer Service )
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Key skills for this role
Role Overview
Seeking a motivated Outreach Agent to join the customer service team in Dubai.
Freshers are welcome to apply, and candidates currently based in Dubai are preferred.
Key Skills for This Role
Full Job Posting
Role Overview
Seeking a motivated Outreach Agent to join the customer service team in Dubai.
Freshers are welcome to apply, and candidates currently based in Dubai are preferred.
Key Responsibilities
- Conduct outbound calls to prospective and existing clients to introduce services and gather feedback.
- Support client onboarding by explaining services, features, and benefits clearly and professionally.
- Maintain accurate customer records using CRM systems and Microsoft Office applications.
- Deliver customer service with professional phone etiquette and communication.
- Analyze customer interactions and feedback to improve outreach strategies.
- Collaborate with team members to improve customer engagement and service quality.
Requirements
- Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities with a customer-focused mindset.
- Fluency in English is required.
- Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
Development Opportunities
- The role is presented as an opportunity for fresh graduates and entry-level candidates.
- The employer describes a supportive and collaborative work environment.
- Career growth and professional development opportunities are offered.
Workplace
- Work is performed in person in Dubai, UAE.
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