Outlets Manager
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Key skills for this role
About the Role
Chedi Hospitality seeks an experienced Outlets Manager to oversee daily operations of a luxury hotel outlet. The role requires strong leadership, F&B knowledge, and guest service skills to ensure exceptional dining experiences and achieve financial targets.
Key Skills for This Role
Responsibilities
- Manage daily operations of assigned outlet efficiently and in accordance with established concept, hotel standards, and departmental procedures
- Ensure consistent delivery of professional, personalized, and exceptional service
- Maintain strong presence on floor during service periods to oversee operations, engage with guests, and support team
- Conduct engaging pre shift briefings covering daily operations, guest preferences, menu updates, promotions, and sales targets
- Assign responsibilities effectively and monitor team performance to ensure smooth operations
- Ensure appropriate staffing levels and prepare duty rosters according to business requirements
- Oversee outlet opening and closing procedures, including cash handling and end of day reconciliation
- Support achievement of outlet's revenue, profitability, and financial objectives
- Drive revenue through effective upselling, promotions, menu recommendations, and team engagement
- Lead by example and promote positive, professional, inclusive, and performance driven working environment
Requirements
- Diploma or degree in Hospitality Management, Food & Beverage Management, or related field preferred
- Minimum 2 years of experience as Outlet Manager or similar managerial role in luxury hotel or high quality restaurant
- Strong knowledge of Food & Beverage operations, service standards, menu offerings, beverage service, and restaurant systems
- Proven leadership, team management, communication, and problem solving skills
- Strong commercial awareness with knowledge of budgeting, forecasting, cost control, inventory management, and revenue optimization
- Excellent guest relations skills with ability to handle concerns professionally
- Proficiency in Point of Sale systems and relevant restaurant reservation and hotel systems preferred
- Fluency in English & Arabic required
Full Job Posting
Job Qualifications
- Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
- Minimum of 2 years of experience as an Outlet Manager or in a similar managerial role within a luxury hotel or high quality restaurant.
- Previous experience as an Assistant Outlet Manager may be considered, subject to demonstrated operational and leadership experience.
- Strong knowledge of Food & Beverage operations, service standards, menu offerings, beverage service, and restaurant systems.
- Proven leadership, team management, communication, and problem solving skills.
- Strong commercial awareness with knowledge of budgeting, forecasting, cost control, inventory management, and revenue optimization.
- Excellent guest relations skills with the ability to handle concerns professionally and effectively.
- Proficiency in Point of Sale systems and relevant restaurant reservation and hotel systems is preferred.
- Fluency in English & Arabic is required; additional language skills are an advantage.
- Experience in banquet operations is an advantage, where applicable.
Key Areas of Responsibility
- Manage the daily operations of the assigned outlet efficiently and in accordance with the established concept, hotel standards, and departmental procedures.
- Ensure the consistent delivery of professional, personalized, and exceptional service.
- Maintain a strong presence on the floor during service periods to oversee operations, engage with guests, and support the team.
- Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
- Conduct engaging and informative pre shift briefings covering daily operations, guest preferences, reservations, menu updates, promotions, service priorities, and sales targets.
- Ensure a thorough knowledge of all food and beverage offerings and promote effective recommendations and upselling.
- Assign responsibilities effectively and monitor team performance to ensure smooth and efficient operations.
- Ensure appropriate staffing levels and prepare duty rosters according to business requirements.
- Oversee outlet opening and closing procedures, including cash handling and end of day reconciliation.
- Ensure the proper use and maintenance of operating equipment, systems, furniture, fixtures, and supplies.
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