Concierge Agent
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Key skills for this role
About the Role
Chedi Hospitality is seeking a Concierge Agent to deliver personalized guest services in a luxury hotel setting. The role involves welcoming guests, arranging reservations and transportation, and providing local recommendations.
Key Skills for This Role
Responsibilities
- Welcome guests in a warm, courteous, and professional manner, delivering personalized and anticipatory service
- Provide accurate information about hotel facilities, services, local attractions, restaurants, transportation, shopping, and entertainment
- Arrange restaurant reservations, transportation, sightseeing tours, tickets, and other guest requests promptly and efficiently
- Anticipate guest needs and provide personalized recommendations to enhance the guest experience
- Coordinate special occasions, celebrations, and bespoke guest arrangements in collaboration with relevant departments
- Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and guest satisfaction
- Liaise effectively with all hotel departments to ensure seamless service delivery
- Maintain a clean, organized, and professional Concierge Desk at all times
- Keep up to date with local events, attractions, and destination information to provide accurate recommendations
- Promote the hotel's facilities and services while identifying opportunities to enhance the guest experience
- Maintain accurate records of guest requests, reservations, messages, and concierge activities
- Comply with all hotel policies, grooming standards, and departmental procedures
Requirements
- High school diploma or equivalent; qualification in Hospitality Management or related field is an advantage
- Previous experience in Concierge, Front Office, Guest Relations, or customer service within a luxury hotel
- Excellent communication and interpersonal skills
- Professional appearance and ability to maintain confidentiality
- Strong organizational, multitasking, and problem solving skills
- Good knowledge of local attractions, restaurants, transportation, shopping, and entertainment
- Proficiency in Microsoft Office and hotel property management systems is an advantage
- Fluency in English required; additional language skills are an advantage
Full Job Posting
Job Qualifications
- High school diploma or equivalent; a qualification in Hospitality Management or a related field is an advantage.
- Previous experience in Concierge, Front Office, Guest Relations, or a customer service role within a luxury hotel is preferred.
- Excellent communication and interpersonal skills with a strong guest service orientation.
- Professional appearance with the ability to maintain confidentiality and discretion.
- Strong organizational, multitasking, and problem solving skills.
- Good knowledge of local attractions, restaurants, transportation, shopping, and entertainment.
- Proficiency in Microsoft Office and hotel property management systems is an advantage.
- Fluency in English is required; additional language skills are an advantage.
Key Areas of Responsibility
- Welcome guests in a warm, courteous, and professional manner, delivering personalized and anticipatory service.
- Provide accurate information about hotel facilities, services, local attractions, restaurants, transportation, shopping, and entertainment.
- Arrange restaurant reservations, transportation, sightseeing tours, tickets, and other guest requests promptly and efficiently.
- Anticipate guest needs and provide personalized recommendations to enhance the overall guest experience.
- Coordinate special occasions, celebrations, and bespoke guest arrangements in collaboration with the relevant departments.
- Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and guest satisfaction.
- Liaise effectively with all hotel departments to ensure seamless service delivery.
- Maintain a clean, organized, and professional Concierge Desk at all times.
- Keep up to date with local events, attractions, and destination information to provide accurate recommendations.
- Promote the hotel's facilities and services while identifying opportunities to enhance the guest experience.
- Maintain accurate records of guest requests, reservations, messages, and concierge activities.
- Comply with all hotel policies, grooming standards, and departmental procedures.
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