Order Taker
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Key skills for this role
About the Role
We are seeking a friendly and efficient Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our customer service team, you will be responsible for accur.
Key Skills for This Role
Responsibilities
- Answer incoming calls and greet customers promptly and professionally.
- Take accurate and detailed food and beverage orders from customers.
- Input orders into the restaurant's order management system.
- Communicate effectively with kitchen staff to ensure order accuracy.
- Provide menu recommendations and answer questions about food items, ingredients, and preparation methods.
- Upsell additional menu items when appropriate.
- Handle customer inquiries, special requests, and complaints with patience and professionalism.
- Process payments and handle cash transactions accurately.
- Maintain a clean and organized workspace.
- Collaborate with team members to ensure smooth operations during peak hours.
- Stay updated on menu changes, daily specials, and ongoing promotions.
- Adhere to all food safety and sanitation guidelines.
Requirements
- Friendly and professional demeanor
- Ability to take accurate and detailed orders
- Ability to input orders into order management system
- Effective communication with kitchen staff
- Ability to handle customer inquiries and complaints
- Cash handling and payment processing skills
- Knowledge of food safety and sanitation guidelines
Full Job Posting
Job Description
- We are seeking a friendly and efficient Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our customer service team, you will be responsible for accurately taking and processing customer orders while ensuring a positive dining experience.
Responsibilities
- Answer incoming calls and greet customers promptly and professionally
- Take accurate and detailed food and beverage orders from customers
- Input orders into the restaurant's order management system
- Communicate effectively with kitchen staff to ensure order accuracy
- Provide menu recommendations and answer questions about food items, ingredients, and preparation methods
- Upsell additional menu items when appropriate
- Handle customer inquiries, special requests, and complaints with patience and professionalism
- Process payments and handle cash transactions accurately
- Maintain a clean and organized workspace
- Collaborate with team members to ensure smooth operations during peak hours
- Stay updated on menu changes, daily specials, and ongoing promotions
- Adhere to all food safety and sanitation guidelines
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