Oracle CX Senior Consultant
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Key skills for this role
About the Role
700apps is seeking an Oracle CX Senior Consultant to lead end-to-end Oracle CX implementations for enterprise and government clients. The role requires 10+ years of hands-on experience with Oracle CX modules including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity.
Key Skills for This Role
Responsibilities
- Lead full lifecycle implementations of Oracle CX solutions including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity
- Conduct discovery workshops, gather business requirements, and translate them into scalable Oracle CX solutions
- Design solution architecture, configurations, workflows, integrations, and customer engagement journeys
- Lead system integrations with ERP, CRM, digital channels, and third party platforms using Oracle Integration Cloud (OIC)
- Define and manage data migration strategies, APIs, integrations, and governance frameworks
- Oversee testing, UAT, deployment, go live activities, and post production support
- Ensure projects are delivered within scope, timeline, and quality standards
- Serve as a trusted advisor for enterprise and government clients during digital transformation initiatives
- Facilitate executive presentations, solution demonstrations, and strategic workshops
- Provide guidance on Oracle CX roadmap planning, adoption strategy, and platform optimization
- Support pre sales activities including solution design, effort estimation, RFP responses, and client presentations
- Contribute to the growth of the Oracle practice through reusable assets, accelerators, and best practices
Requirements
- 10+ years of hands on experience implementing Oracle CX / Oracle Engagement Cloud solutions
- Proven delivery experience across multiple Oracle CX modules, including at least four of: Sales Cloud, Service Cloud, Marketing Cloud, Oracle CPQ, CX Unity
- Previous experience within a consulting firm or system integrator environment
- Strong experience managing enterprise and government sector client engagements
- Demonstrated expertise leading workshops, solution design sessions, and enterprise deployments
- Deep expertise in Oracle Sales Cloud including Opportunity Management, Forecasting, Territory Management, Incentive Compensation
- Strong hands on experience with Oracle Service Cloud: Case Management, SLA Management, Knowledge Base, Digital Customer Service
- Experience with Oracle Marketing Cloud (Eloqua / Responsys)
- Strong Oracle CPQ implementation experience including Product Catalogs, Pricing Rules, Approval Workflows, Quote to Order Processes
- Experience with Oracle CPQ scripting and custom actions
- Familiarity with Oracle CX Unity / Customer Intelligence solutions
- Strong integration experience using Oracle Integration Cloud (OIC)
Full Job Posting
Role Overview
- As an Oracle CX Senior Consultant, you will play a strategic client facing role responsible for leading end to end Oracle CX implementations and advising organizations on customer engagement transformation initiatives.
- You will work closely with enterprise and government stakeholders to design, implement, and optimize Oracle CX solutions including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity.
- The ideal candidate combines strong functional and technical expertise with consulting, stakeholder management, and solution architecture capabilities.
Key Responsibilities Oracle CX Implementation & Solution Delivery
- Lead full lifecycle implementations of Oracle CX solutions: Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud (Eloqua / Responsys), Oracle CPQ, Oracle CX Unity / Customer Intelligence Platform.
- Conduct discovery workshops, gather business requirements, and translate them into scalable Oracle CX solutions.
- Design solution architecture, configurations, workflows, integrations, and customer engagement journeys.
- Lead system integrations with ERP, CRM, digital channels, and third party platforms using Oracle Integration Cloud (OIC).
- Define and manage data migration strategies, APIs, integrations, and governance frameworks.
- Oversee testing, UAT, deployment, go live activities, and post production support.
- Ensure projects are delivered within scope, timeline, and quality standards.
Key Responsibilities Client Advisory & Stakeholder Management
- Serve as a trusted advisor for enterprise and government clients during digital transformation initiatives.
- Facilitate executive presentations, solution demonstrations, and strategic workshops.
- Provide guidance on Oracle CX roadmap planning, adoption strategy, and platform optimization.
- Collaborate with cross functional business and technical teams to drive successful project outcomes.
- Identify project risks, dependencies, and change requests while proactively managing mitigation plans.
Key Responsibilities Practice Development & Pre Sales
- Support pre sales activities including solution design, effort estimation, RFP responses, and client presentations.
- Contribute to the growth of the Oracle practice through reusable assets, accelerators, and best practices.
- Mentor junior consultants and provide technical leadership across project teams.
- Stay updated with Oracle CX product releases, emerging technologies, and industry trends.
Required Qualifications
- 10+ years of hands on experience implementing Oracle CX / Oracle Engagement Cloud solutions.
- Proven delivery experience across multiple Oracle CX modules, including at least four of: Sales Cloud, Service Cloud, Marketing Cloud, Oracle CPQ, CX Unity / Customer Data Platform.
- Previous experience within a consulting firm or system integrator environment.
- Strong experience managing enterprise and government sector client engagements.
- Demonstrated expertise leading workshops, solution design sessions, and enterprise deployments.
Technical Skills
- Deep expertise in Oracle Sales Cloud: Opportunity Management, Forecasting, Territory Management, Incentive Compensation.
- Strong hands on experience with Oracle Service Cloud: Case Management, SLA Management, Knowledge Base, Digital Customer Service.
- Experience with Oracle Marketing Cloud (Eloqua / Responsys).
- Strong Oracle CPQ implementation experience: Product Catalogs, Pricing Rules, Approval Workflows, Quote to Order Processes.
- Experience with Oracle CPQ scripting and custom actions.
- Familiarity with Oracle CX Unity / Customer Intelligence solutions.
- Strong integration experience using Oracle Integration Cloud (OIC).
- Knowledge of REST APIs, FBDI, middleware integrations, and data governance best practices.
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