Operations Team Leader
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Key skills for this role
About the Role
Crown Prince Palace seeks an HR Operations Team Leader to manage accommodation, uniforms, onboarding, staff welfare, and events for a large international team in Fujairah. Requires a UAE driver's license, VVIP facility experience, and leadership skills.
Key Skills for This Role
Responsibilities
- Lead and supervise the HR Operations team to ensure smooth delivery of logistical support services
- Assign tasks, monitor team performance, and provide training and guidance
- Coordinate shift schedules and manage team workloads effectively
- Oversee setup and ongoing management of staff accommodation, including apartment setup, room and bed space preparation, and moves
- Conduct routine inspections of staff housing and arrange repairs or maintenance
- Manage staff uniform issuance: order, track, distribute, and record in inventory system
- Handle onboarding logistics, including room preparation, documentation, induction support, and transport
- Manage logistics for staff appointments, events, passport renewals, and other HR related errands
- Prepare and host monthly staff parties and manage the staff events calendar
- Create and send regular staff communications, including the staff newsletter and broadcasts
- Prepare purchase requests and requisitions for staff supplies and equipment
- Manage the after hours phone and coordinate urgent or emergency logistics outside of standard hours
Requirements
- UAE Driver’s License (Mandatory)
- Experience working in a VVIP private facility
- Prior experience working with people from various nationalities
- Experience working in accommodation management, inventories or events management is a plus
- English as native language (Required)
Full Job Posting
Job Overview
- The HR Operations Team Leader is responsible for ensuring smooth daily operations that support our large international team.
- This includes managing accommodation, uniforms, onboarding, staff welfare, and team events.
- Requires a proactive, solutions oriented individual with leadership skills, a service driven mindset, and the ability to handle multiple priorities in a 5* environment.
- You will manage a small operations team, ensure compliance with procedures, and directly support staff through a hands on and people focused approach.
Job Description
- Lead and supervise the HR Operations team to ensure smooth delivery of logistical support services.
- Assign tasks, monitor team performance, and provide training and guidance.
- Coordinate shift schedules and manage team workloads effectively.
- Keeping track of monthly accommodation contract renewals and processing on time.
- Oversee the setup and ongoing management of staff accommodation, including apartment setup, room and bed space preparation, room and apartment moves, and ensuring readiness for new arrivals (e.g., making beds, replenishing towels/toiletries, welcome letters).
- Make sure rooms are properly cleared following staff departures, and all linen and uniforms are collected.
- Conduct routine inspections of staff housing; promptly address issues and arrange repairs, replacements, or maintenance as needed.
- Maintain accurate accommodation inventories and ensure stock levels are updated using the inventory management system.
- Distributing amenities to staff during the start of the month and keeping inventory.
- Ensure that all maintenance issues concerning accommodation are addressed.
- Manage staff uniform issuance: order, track, distribute, and record all items in the inventory system, ensuring staff receive the correct uniforms on time.
- Oversee the uniform and linen stock and maintain cleanliness and order.
Qualifications & Experience
- UAE Driver’s License (Mandatory)
- Experience working in a VVIP private facility.
- Prior experience working with people from various nationalities.
- Experience working in accommodation management, inventories or events management is a plus.
Benefits & Salary
- Accommodation provided/Housing allowance
- Meals provided
- Transportation service
- Visa & Health Insurance
- 1 economy flight per annum
- 30 days’ paid vacation per annum
- Salary: AED 4,000 depends on experience
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