Operations Supervisor
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Key skills for this role
About the Role
The Clean Team is seeking an organized Operations Supervisor to oversee daily service operations, coordinate field staff and office administration, and maintain client satisfaction.
Key Skills for This Role
Responsibilities
- Supervise and coordinate daily activities of field staff to ensure schedules and service standards are met
- Communicate regularly with staff to provide instructions, updates, and support
- Liaise with office administration to coordinate scheduling, reporting, and operational requirements
- Act as primary point of contact for clients, addressing questions, concerns, and service requests
- Answer incoming calls and respond to client inquiries in a timely manner
- Monitor service quality and follow up with staff and clients to ensure satisfaction
- Resolve operational issues and escalate concerns when necessary
- Maintain clear records of communications, schedules, and service updates
- Support management team with operational planning and process improvements
Requirements
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and coordinate between teams
- Professional phone manner and customer service skills
- Problem solving mindset and ability to handle client concerns
- Basic computer skills for scheduling, reporting, and communication
- Previous supervisory or coordination experience preferred
Full Job Posting
Job Overview
- Seeking a highly organized and proactive Operations Supervisor to oversee daily service operations and ensure smooth coordination between field staff, office administration, and clients.
- Requires strong communication, problem solving, and leadership skills to maintain service quality, address client needs, and support team performance.
Key Responsibilities
- Supervise and coordinate daily activities of field staff to ensure schedules and service standards are met.
- Communicate regularly with staff to provide instructions, updates, and support.
- Liaise with office administration to coordinate scheduling, reporting, and operational requirements.
- Act as a primary point of contact for clients, addressing questions, concerns, and service requests professionally.
- Answer incoming calls and respond to client inquiries in a timely manner.
- Monitor service quality and follow up with staff and clients to ensure satisfaction.
- Resolve operational issues and escalate concerns when necessary.
- Maintain clear records of communications, schedules, and service updates.
- Support the management team with operational planning and process improvements.
Requirements
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and coordinate between different teams.
- Professional phone manner and customer service skills.
- Problem solving mindset and ability to handle client concerns effectively.
- Basic computer skills for scheduling, reporting, and communication.
- Previous supervisory or coordination experience preferred.
Skills
- Leadership and team coordination
- Customer service and client communication
- Organization and time management
- Conflict resolution
- Multitasking and adaptability
Work Environment
- This role involves regular communication with staff in the field, office administration, and clients.
- The Operations Supervisor plays a key role in ensuring smooth daily operations and maintaining high service standards.
Job Types
- Full time, Permanent, Contract
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