Operations / Admin Supervisor
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Key skills for this role
About the Role
The Clean Team seeks an Operations & Administrative Supervisor in Doha to lead front-line coordination, oversee team workflow, manage staff mobilization, and resolve operational issues.
Key Skills for This Role
Responsibilities
- Supervise and empower the administrative support team, ensuring high morale and productivity
- Efficiently distribute daily administrative tasks, inbound requests, and scheduling duties across the team
- Provide ongoing coaching, feedback, and support to team members to maintain high service standards
- Conduct active outreach and daily check ins with field staff to confirm schedules, availability, and shift attendance
- Coordinate and oversee daily scheduling of staff pick ups and drop offs, ensuring optimal routing and punctual arrivals
- Contact cleaning and field personnel directly to communicate specific client instructions and site to site updates
- Act as first point of escalation for daily operational hiccups and resolve them swiftly
- Follow up with clients and field staff to ensure instructions were executed perfectly and service standards were met
Requirements
- 2–4 years of experience in an administrative supervisor, dispatch coordination, logistics, or high volume team lead role
- Exceptional verbal and written communication skills
- Outstanding people skills with ability to motivate field staff and manage diverse personalities
- Strong critical thinking skills with proven track record of solving logistical puzzles on the fly
- Proficiency with scheduling software, CRM tools, and MS Office Suite (Excel, Word, Outlook)
Full Job Posting
Job Overview
- We are seeking a highly organized, proactive, and people centric Operations & Administrative Supervisor to lead our front line coordination team.
- In this role, you will be the central hub of our daily operations, ensuring seamless communication between our staff, field personnel, and clients.
- This is not a passive desk job; it is a fast paced, communication heavy role that requires exceptional multitasking, quick problem solving, and top tier interpersonal skills.
Team Leadership & Task Distribution
- Supervise & Empower: Oversee the daily workflow of the administrative support team, ensuring high morale and productivity.
- Task Delegation: Efficiently distribute daily administrative tasks, inbound requests, and scheduling duties across the team based on current priorities.
- Performance Monitoring: Provide ongoing coaching, feedback, and support to team members to maintain high service standards.
Operational Coordination & Dispatch
- Staff Mobilization: Conduct active outreach and daily check ins with field staff to confirm schedules, availability, and shift attendance.
- Logistics & Transport Management: Coordinate and oversee the daily scheduling of staff pick ups and drop offs, ensuring optimal routing and punctual arrivals.
- Client Briefing Delivery: Contact cleaning and field personnel directly to communicate specific client instructions, special requests, and site to site updates.
Problem Solving & Client Relations
- Real Time Troubleshooting: Act as the first point of escalation for daily operational hiccups (e.g., staff delays, scheduling conflicts, last minute cancellations) and resolve them swiftly.
- Quality Assurance: Follow up with clients and field staff to ensure instructions were executed perfectly and service standards were met.
Qualifications & Requirements
- Experience: 2–4 years of experience in an administrative supervisor, dispatch coordination, logistics, or high volume team lead role.
- Communication Skills: Exceptional verbal and written communication skills. You must be comfortable spending a significant portion of your day on the phone directing staff and speaking with stakeholders.
- Interpersonal Prowess: Outstanding 'people skills' with the ability to motivate field staff, manage diverse personalities, and remain calm under pressure.
- Problem Solving: Strong critical thinking skills with a proven track record of solving logistical puzzles on the fly.
- Tech Savvy: Proficiency with scheduling software, CRM tools, and the MS Office Suite (Excel, Word, Outlook).
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