Operations Supervisor Assistant- Cloud Kitchen

We are looking for a detail-oriented and proactive Operations Supervisor Assistant to support the Operations Supervisor in managing the daily activities across all Cloud Kitchen branches.

This role acts as a key operational link between the ground teams and senior management, ensuring that standards, processes, and performance targets are consistently met.

The ideal candidate has hands-on cloud kitchen experience, is proficient with Supy and ERP platforms, and thrives in a fast-paced multi-branch environment.

▸ Assist the Operations Supervisor in conducting daily branch visits to ensure smooth, standard-compliant operations

▸ Monitor branch activities and flag deviations from SOPs for immediate correction

▸ Compile daily, weekly, and monthly operational reports to support decision-making

▸ Follow up on action items from operations meetings and ensure timely closure

▸ Operate and maintain Supy for procurement, inventory tracking, and supplier management

▸ Enter and validate purchase orders, goods received notes, and wastage reports on Supy

▸ Liaise with branch teams to ensure accurate and timely data entry across all systems

▸ Generate Supy-based cost and inventory reports and share findings with the Supervisor

▸ Support ERP system usage across branches for POS, stock, and reporting

▸ Track daily food cost percentages and contribution margins per branch

▸ Assist in auditing operational reports and cross-checking figures for accuracy and budget alignment

▸ Flag cost overruns, unusual wastage, or payroll anomalies to the Operations Supervisor

▸ Support monthly P&L reviews and budget tracking activities

▸ Coordinate with suppliers to ensure timely, quality delivery of all commodities

▸ Monitor par levels across branches and raise purchase orders as needed via Supy

▸ Evaluate supplier delivery accuracy and report discrepancies

▸ Maintain up-to-date supplier pricing lists and support contract renewals

▸ Conduct branch audits covering food & beverage quality, hygiene, grooming, and POS accuracy

▸ Ensure all branches adhere to food safety standards and company SOPs at all times

▸ Document audit findings and escalate critical compliance issues promptly

▸ Support corrective action plans to address recurring non-conformities

▸ Monitor guest feedback platforms and escalate complaints to the Supervisor for resolution

▸ Track complaint trends and support root-cause analysis to prevent recurrence

▸ Assist in ensuring a responsive, guest-centered service culture across all branches

▸ Support menu rollout coordination between kitchen, marketing, and operations teams

▸ Assist in monitoring recipe adherence, portion control, and presentation standards

▸ Collect menu performance data for Supervisor review and engineering decisions

▸ Prepare structured operational and performance reports for senior management

▸ Maintain organized records of audits, incidents, supplier communications, and KPIs

▸ Coordinate schedules, meetings, and follow-up communications on behalf of the Supervisor

▸ Assist in aligning branch activities with marketing campaigns, promotions, and events

▸ Bachelor's degree in Hospitality Management, Business Administration, or a related field

▸ Relevant certifications in Food Safety, Quality Assurance, or Operations are a plus

▸ 2–5 years of experience in the Food & Beverage industry, with hands-on Cloud Kitchen experience strongly preferred

▸ Prior experience using Supy for inventory, procurement, or cost tracking is required

▸ Experience with ERP/POS systems like SUPY is highly desirable

▸ Background in multi-branch or multi-concept F&B operations is an advantage

▸ Strong proficiency in Supy and Microsoft Office (Excel, Word, Outlook)

▸ Knowledge of SOPs, food safety regulations, and hygiene standards

▸ Excellent organizational, follow-up, and multitasking skills

▸ Strong analytical mindset with attention to data accuracy and detail

▸ Effective communicator in English; Arabic is a plus

▸ Flexible, presentable, and able to travel between branches as required

▸ Values-driven, proactive, and solution-oriented personality