Operations Specialist
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Key skills for this role
About the Role
Stella Stays is seeking an Operations Specialist to oversee daily property operations, manage guest concerns, and ensure high standards. The role requires 2-3 years of experience in operations or facilities management, strong communication and budget management skills, and proficiency with Microsoft Office Suite.
Key Skills for This Role
Responsibilities
- Handle guest concerns and issues promptly to ensure the best experience
- Be available for emergencies to ensure guest safety and care
- Prepare and share reports, and respond quickly to requests
- Oversee daily property operations, including managing budgets and keeping things on track
- Ensure all tasks are completed on time, following SLAs
- Keep all records accurate and updated daily
- Work with approved service providers for maintenance, renovations, and repairs
- Help meet goals on budget, offering cost effective solutions
- Focus on improving guest satisfaction with clear communication and problem solving
- Look for ways to improve processes and make everything more efficient
- Build strong relationships with suppliers for smooth operations and service
Requirements
- 2 3 years of experience in operations or facilities management
- Strong background in property management and daily operations
- Excellent communication, leadership, and budget management skills
- Experience working with maintenance, renovation, and managing suppliers
- Comfortable using Microsoft Office Suite and other tools
Full Job Posting
Who we are
- At Stella Stays, we’re building the future of living with tech driven, beautifully designed spaces.
- We started in 2019 and became leaders in the space, disrupting traditional hospitality.
About the Role
- As an Operations Specialist, you'll be the backbone of our operations, ensuring everything runs smoothly and our properties are in top condition.
What You’ll Do
- Handle guest concerns and issues promptly.
- Be available for emergencies.
- Prepare and share reports.
- Oversee daily property operations, including managing budgets.
- Ensure all tasks are completed on time, following SLAs.
- Keep all records accurate and updated daily.
- Work with approved service providers for maintenance, renovations, and repairs.
- Help meet goals on budget, offering cost effective solutions.
- Focus on improving guest satisfaction.
- Look for ways to improve processes.
- Build strong relationships with suppliers.
Requirements
- 2 3 years of experience in operations or facilities management.
- Strong background in property management and daily operations.
- Excellent communication, leadership, and budget management skills.
- Experience working with maintenance, renovation, and managing suppliers.
- Good communication and negotiation abilities.
- Comfortable using Microsoft Office Suite and other tools.
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