Front Desk Receptionist
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Key skills for this role
About the Role
Stella Stays is seeking a highly organized Front Desk Receptionist to manage daily check-in/out inspections, oversee inventory, supervise maintenance and cleaning teams, and ensure exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Conduct daily check in/out inspections to ensure property readiness and guest satisfaction
- Oversee in house inventory management and stock count
- Supervise maintenance and cleaning team, ensuring efficient scheduling and high quality work
- Coordinate repairs and maintenance tasks promptly
- Prepare daily, weekly, and monthly reports on property operations and guest feedback
- Respond promptly to on ground guest requests
- Handle add on service requests and coordinate with service providers
- Source and manage reliable service providers and vendors
- Maintain data control and confidentiality of sensitive information
- Greet visitors, clients, and partners professionally
- Answer and direct incoming calls, take messages
- Manage incoming and outgoing mail and packages
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Proven experience in Operations and Front Desk management, preferably in hospitality
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficient in property management systems and relevant software
- Ability to work independently in a fast paced environment
Full Job Posting
Who we are
- At Stella Stays, we’re building the future of living with tech driven, beautifully designed spaces for short or long stays.
- We started in 2019 and became leaders in the MENA region, disrupting traditional hospitality.
Responsibilities
- Conduct daily check in/out inspections to ensure property readiness and guest satisfaction.
- Oversee in house inventory management and stock count to maintain adequate supplies.
- Supervise the maintenance and cleaning team, ensuring efficient scheduling and high quality work.
- Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
- Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
- Ensure compliance with property documentation requirements and quality assurance standards.
- Respond promptly and professionally to on ground guest requests.
- Handle add on service requests and coordinate with relevant service providers.
- Source and manage reliable service providers and vendors, negotiating favorable contracts.
- Maintain data control and confidentiality of sensitive information.
- Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
- Answer and direct incoming calls, taking accurate messages when necessary.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in using property management systems and other relevant software.
- Ability to work independently and make sound decisions in a fast paced environment.
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