Front Desk Receptionist
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Key skills for this role
About the Role
Stella Stays is seeking a highly organized Front Desk Operations Coordinator in Riyadh to ensure smooth day-to-day operations and exceptional guest experiences. Responsibilities include conducting check-in/out inspections, overseeing inventory, supervising maintenance and cleaning teams, and handling guest requests.
Key Skills for This Role
Responsibilities
- Conduct daily check in/out inspections to ensure property readiness and guest satisfaction
- Oversee in house inventory management and stock count to maintain adequate supplies
- Supervise the maintenance and cleaning team, ensuring efficient scheduling and high quality work
- Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests
- Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback
- Ensure compliance with property documentation requirements and quality assurance standards
- Respond promptly and professionally to on ground guest requests
- Handle add on service requests and coordinate with relevant service providers
- Source and manage reliable service providers and vendors, negotiating favorable contracts
- Maintain data control and confidentiality of sensitive information
- Greet visitors, clients, and partners, providing a professional and welcoming atmosphere
- Answer and direct incoming calls, taking accurate messages when necessary
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Proven experience in Operations and Front Desk management, preferably in hospitality
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficient in using property management systems and other relevant software
- Ability to work independently and make sound decisions in a fast paced environment
Full Job Posting
Who we are
- At Stella Stays, we’re not just another hospitality brand we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
- We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward thinking approach.
- Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move in, and packed with everything from high speed WiFi to world class amenities.
Responsibilities
- Conduct daily check in/out inspections to ensure property readiness and guest satisfaction.
- Oversee in house inventory management and stock count to maintain adequate supplies.
- Supervise the maintenance and cleaning team, ensuring efficient scheduling and high quality work.
- Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
- Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
- Ensure compliance with property documentation requirements and quality assurance standards.
- Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
- Handle add on service requests and coordinate with relevant service providers.
- Source and manage reliable service providers and vendors, negotiating favorable contracts.
- Maintain data control and confidentiality of sensitive information.
- Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
- Answer and direct incoming calls, taking accurate messages when necessary.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
- Proficient in using property management systems and other relevant software.
- Ability to work independently and make sound decisions in a fast paced environment.
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