Operations Specialist
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Key skills for this role
About the Role
Stella Stays is seeking an Operations Specialist to manage daily property operations, handle guest concerns, and ensure properties meet high standards.
Key Skills for This Role
Responsibilities
- Handle guest concerns and issues promptly to ensure the best experience
- Be available for emergencies to ensure guest safety and care
- Prepare and share reports, and respond quickly to requests
- Oversee daily property operations, including managing budgets
- Ensure all tasks are completed on time, following SLAs
- Keep all records accurate and updated daily
- Work with approved service providers for maintenance, renovations, and repairs
- Help meet goals on budget, offering cost effective solutions
- Focus on improving guest satisfaction with clear communication and problem solving
- Look for ways to improve processes and make everything more efficient
- Build strong relationships with suppliers for smooth operations and service
Requirements
- 2 3 years of experience in operations or facilities management
- Strong background in property management and daily operations
- Excellent communication, leadership, and budget management skills
- Experience working with maintenance, renovation, and managing suppliers
- Comfortable using Microsoft Office Suite and other tools
Full Job Posting
About the Role
- As an Operations Specialist at Stella Stays, you'll be the backbone of our operations, ensuring everything runs smoothly and our properties are in top condition.
What You’ll Do
- Handle guest concerns and issues promptly to ensure they have the best experience.
- Be available for emergencies to make sure guests are safe and well taken care of.
- Prepare and share reports, and respond quickly to requests.
- Oversee daily property operations, including managing budgets and keeping things on track.
- Ensure all tasks are completed on time, following SLAs.
- Keep all records accurate and updated daily.
- Work with approved service providers for maintenance, renovations, and repairs—getting quotes, managing the work, and staying within budget.
- Understand the roles of service providers to make sure everything runs smoothly.
- Help meet goals on budget, offering cost effective solutions.
- Focus on improving guest satisfaction with clear communication and problem solving.
- Look for ways to improve processes and make everything more efficient.
- Build strong relationships with suppliers for smooth operations and service.
Requirements
- 2 3 years of experience in operations or facilities management.
- Strong background in property management and daily operations.
- Excellent communication, leadership, and budget management skills.
- Experience working with maintenance, renovation, and managing suppliers.
- Good communication and negotiation abilities.
- Comfortable using Microsoft Office Suite and other tools.
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