Operations & Sales Executive
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Key skills for this role
About the Role
Al Gahwa Al Arabiya seeks a motivated Sales & Operations Executive to manage a coffee equipment outlet. The role involves driving sales of commercial coffee machines, coordinating service operations, and supervising teams.
Key Skills for This Role
Responsibilities
- Manage the day to day operations of the outlet to ensure smooth and efficient business performance
- Drive sales of commercial coffee machines, coffee equipment, accessories, and spare parts
- Coordinate the repair and preventive maintenance of coffee machines with the technical service team
- Supervise and support the sales and maintenance teams to achieve operational and sales targets
- Monitor inventory levels and ensure the availability of products and spare parts
- Coordinate customer orders, deliveries, installations, and after sales service
- Build and maintain strong relationships with customers by providing professional support and timely communication
- Handle customer inquiries, complaints, and service requests, ensuring prompt and satisfactory resolution
- Prepare quotations, invoices, sales reports, and operational reports
- Work closely with suppliers, logistics partners, and internal departments to ensure seamless operations
- Analyze sales performance, identify business opportunities, and implement strategies to increase revenue
- Ensure compliance with company policies, quality standards, and health and safety procedures
Requirements
- Bachelor's degree or diploma in Business Administration, Sales, Marketing, or related field
- 3–5 years of experience in sales and operations, preferably in coffee machine, hospitality, or F&B industry
- Strong knowledge of commercial coffee machines, equipment, accessories, and spare parts is highly preferred
- Experience coordinating machine repair, maintenance, and technical service operations
- Excellent leadership, organizational, and multitasking abilities
- Strong customer service, communication, negotiation, and problem solving skills
- Proficiency in Microsoft Office and sales or inventory management systems
Full Job Posting
Overview
- Al Gahwa Al Arabiya is looking for a motivated, customer focused, and results driven Sales & Operations Executive to manage one of our coffee equipment outlets Name Kafu Solution.
- This role is ideal for a professional with experience in coffee machine equipment, spare parts sales, and service operations who can effectively lead daily business activities while driving sales growth and operational excellence.
Key Responsibilities
- Manage the day to day operations of the outlet to ensure smooth and efficient business performance.
- Drive sales of commercial coffee machines, coffee equipment, accessories, and spare parts.
- Coordinate the repair and preventive maintenance of coffee machines with the technical service team.
- Supervise and support the sales and maintenance teams to achieve operational and sales targets.
- Monitor inventory levels and ensure the availability of products and spare parts.
- Coordinate customer orders, deliveries, installations, and after sales service.
- Build and maintain strong relationships with customers by providing professional support and timely communication.
- Handle customer inquiries, complaints, and service requests, ensuring prompt and satisfactory resolution.
- Prepare quotations, invoices, sales reports, and operational reports.
- Work closely with suppliers, logistics partners, and internal departments to ensure seamless operations.
- Analyze sales performance, identify business opportunities, and implement strategies to increase revenue and improve branch performance.
- Ensure compliance with company policies, quality standards, and health and safety procedures.
Requirements
- Bachelor's degree or diploma in Business Administration, Sales, Marketing, or a related field.
- 3–5 years of experience in sales and operations, preferably in the coffee machine, coffee equipment, hospitality, or food & beverage industry.
- Strong knowledge of commercial coffee machines, equipment, accessories, and spare parts is highly preferred.
- Experience coordinating machine repair, maintenance, and technical service operations.
- Excellent leadership, organizational, and multitasking abilities.
- Strong customer service, communication, negotiation, and problem solving skills.
- Proficiency in Microsoft Office and sales or inventory management systems.
- Ability to work in a fast paced environment and achieve sales and operational targets.
Benefits
- Competitive salary based on experience and qualifications.
- Employment visa and benefits as per UAE Labour Law.
- Career growth opportunities
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