IT & Technical Support
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Key skills for this role
About the Role
Al Gahwa Al Arabiya seeks an IT Technical Support professional in Abu Dhabi to provide end-to-end technical support, manage IT infrastructure, and ensure smooth operation of business systems.
Key Skills for This Role
Responsibilities
- Provide technical support for hardware, software, networking, and IT systems
- Configure and manage email domains, email accounts, and related services
- Handle system integration and troubleshoot connectivity issues between business applications
- Install, configure, and maintain operating systems, software applications, and business tools
- Set up, monitor, and maintain LAN/WAN networks, Wi Fi, routers, switches, and network devices
- Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues
- Monitor system performance and ensure maximum uptime and security
- Perform regular system updates, backups, and preventive maintenance
- Support users by resolving technical issues in a timely and professional manner
- Coordinate with third party vendors and service providers when required
- Maintain IT documentation, asset inventory, and technical records
- Ensure compliance with company IT policies and cybersecurity best practices
Requirements
- Bachelor's degree or diploma in Information Technology, Computer Science, or related field
- 3 to 5 years of experience as an IT Technical Support Engineer or similar role
- Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM)
- Experience with system integration, software installation, and troubleshooting
- Good understanding of networking including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks
- Experience supporting Windows operating systems and common business applications
- Excellent troubleshooting, analytical, and problem solving skills
- Strong communication and customer service abilities
Full Job Posting
Overview
- Al Gahwa Al Arabiya is urgently seeking a skilled IT Technical Support professional to join immediately.
Key Responsibilities
- Provide technical support for hardware, software, networking, and IT systems.
- Configure and manage email domains, email accounts, and related services.
- Handle system integration and troubleshoot connectivity issues.
- Install, configure, and maintain operating systems and software.
- Set up, monitor, and maintain LAN/WAN networks and network devices.
- Troubleshoot desktop, laptop, printer, scanner, and peripheral issues.
- Monitor system performance and ensure uptime and security.
- Perform system updates, backups, and preventive maintenance.
- Support users by resolving technical issues.
- Coordinate with third party vendors.
- Maintain IT documentation and asset inventory.
- Ensure compliance with IT policies and cybersecurity best practices.
Requirements
- Bachelor's degree or diploma in IT, Computer Science, or related field.
- 3 to 5 years of experience as IT Technical Support Engineer or similar.
- Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM).
- Experience with system integration, software installation, and troubleshooting.
- Good understanding of networking (TCP/IP, routers, switches, firewalls, VPNs, wireless).
- Experience supporting Windows OS and common business applications.
- Excellent troubleshooting, analytical, and problem solving skills.
- Strong communication and customer service abilities.
- Ability to work independently and manage multiple tasks.
- Immediate joiners preferred.
What We Offer
- Competitive salary based on qualifications and experience.
- Employment visa and benefits as per UAE Labour Law.
- Professional and collaborative work environment.
- Opportunities for career growth and development.
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