Operations Manager – Warehouse & Logistics
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Key skills for this role
About the Role
Manage 3PL warehouse operations, inventory accuracy, customer order fulfillment, and quality control while leading continuous improvement initiatives.
Key Skills for This Role
Responsibilities
- Manage relationship with 3PL and ensure compliance with warehouse SLAs
- Monitor receiving, storage, picking, and dispatch operations
- Review warehouse capacity and productivity
- Conduct regular operational reviews with the 3PL
- Maintain inventory accuracy and oversee cycle counts and stock reconciliations
- Investigate stock discrepancies and minimize damages and inventory loss
- Monitor inventory aging and space utilization
- Ensure stores receive stock on time and prioritize replenishment based on business needs
- Monitor replenishment KPIs and cut off times
- Ensure customer orders are picked accurately and on time
- Resolve fulfillment issues quickly and monitor order backlog and SLA compliance
- Manage QC team and ensure orders are inspected before dispatch where applicable
Requirements
- 5 10 years of experience in warehouse and logistics management
- Experience in 3PL warehouse management
- Strong inventory management skills
- Knowledge of last mile delivery operations
- Experience with quality control processes
- Ability to manage store replenishment and order fulfillment
Full Job Posting
Key Responsibilities
- Manage the relationship with the 3PL and ensure compliance with warehouse SLAs.
- Monitor receiving, storage, picking, and dispatch.
- Review warehouse capacity and productivity.
- Conduct regular operational reviews with the 3PL.
- Maintain inventory accuracy and oversee cycle counts and stock reconciliations.
- Investigate stock discrepancies and minimize damages and inventory loss.
- Monitor inventory aging and space utilization.
- Provide full details and data for suppliers and insurance claims.
- Ensure stores receive stock on time and prioritize replenishment based on business needs.
- Monitor replenishment KPIs and cut off times.
- Ensure customer orders are picked accurately and on time.
- Resolve fulfillment issues quickly and monitor order backlog and SLA compliance.
Additional Responsibilities
- Manage the QC team and ensure orders are inspected before dispatch where applicable.
- Monitor QC productivity and accuracy.
- Reduce returns caused by quality issues.
- Report product and handling defects to relevant teams.
- Manage delivery planning and execution.
- Ensure on time deliveries.
- Optimize delivery capacity and routes.
- Monitor delivery partner performance when applicable.
- Improve customer delivery experience.
- Reduce delivery failures and complaints.
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