Debt Collector
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Key skills for this role
About the Role
Customer Contact and Follow-up Contact customers regarding overdue balances through phone calls and field visits. Collect cash and cheque payments from customers. Follow up on p.
Key Skills for This Role
Responsibilities
- Contact customers regarding overdue balances through phone calls and field visits
- Collect cash and cheque payments from customers
- Follow up on payment commitments/schedule and outstanding balance
- Handle customer queries and resolve payment related issues
- Negotiate payment plans and suitable settlement arrangements
- Encourage customers to clear overdue amounts within agreed timelines
- Escalate unresolved overdue accounts to appropriate team
- Maintain collection records in Excel
- Support timely recovery of outstanding debts
- Coordinate with internal teams to resolve payment discrepancies
Requirements
- Experience in debt collection or related field
- Strong negotiation and communication skills
- Ability to maintain collection records in Excel
Full Job Posting
Customer Contact and Follow up
- Contact customers regarding overdue balances through phone calls and field visits.
- Collect cash and cheque payments from customers.
- Follow up on payment commitments/schedule and outstanding balance.
- Handle customer queries and resolve payment related issues.
Payment Negotiation and Recovery
- Negotiate payment plans and suitable settlement arrangements.
- Encourage customers to clear overdue amounts within agreed timelines.
- Escalate unresolved overdue accounts to the appropriate team when necessary.
Account Resolution
- Maintain collection records in excel
- Support the timely recovery of outstanding debts.
- Coordinate with internal teams to resolve payment discrepancies.
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