Operations Manager (Events) - 9 month contract
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Key skills for this role
About the Role
Tahaluf is seeking an Operations Manager for a 9-month contract to lead operational delivery of events including Umrah & Ziyarah Forum and IDWS. Responsibilities include managing budgets, suppliers, and project plans, ensuring H&S compliance, and mentoring team members.
Key Skills for This Role
Responsibilities
- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external
- Accountability for setting, regular forecasting & achieving operational show budgets for allocated events
- Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
- Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
- Implementation of internal and external Service Level Agreements on all allocated events
- Oversee production and delivery of the show exhibitor manual
- Communicate with suppliers to manage the brief, design, feature production and signage process in co ordination with show teams and sponsors
- Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience
- Compile post event reports and KPI analysis
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event
- Manage, mentor & develop line reports & others within the EMEA Operations team
Requirements
- Educated to degree level or equivalent
- 5 years of events industry experience or similar
- Must have independently and successfully managed operations on multiple large events to a consistently high standard
- Experience of managing, supporting & developing multiple line reports simultaneously
- Good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors
- Effective verbal and written skills in Arabic and English
- Familiarity with good procurement practices
- Excellent interpersonal skills and the ability to inspire and motivate others
- Ability to anticipate problems and/or put contingency plans in place
- Proven ability to work to tight deadlines, with attention to detail under pressure
- Willingness and ability to travel / work across differing time zones especially within the EMEA region
- Proven knowledge of exhibition H&S Guidelines and implementation
Full Job Posting
Company Overview
- Tahaluf is the largest B2B live and on demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue.
- It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).
- Tahaluf is bold, visionary, and determined to make an impact.
Job Description
- Portfolio 3 is searching to build out its Operations team with a new Operations Executive to join the team and help strengthen our foundation.
- Heading into its 3rd year, the portfolio is looking to build on its initial success with CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress.
- As Portfolio 3 is building and growing we are looking for someone to come and help specifically, but not limited to, the delivery of: The expanding Umrah & Ziyarah Forum ecosystem; The evolving Innovation Driven Water Sustainability (IDWS) event after a successful 1st year.
Operational Duties
- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
- Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
- Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times.
- Implementation of internal and external Service Level Agreements on all allocated events.
- Oversee production and delivery of the show exhibitor manual.
- Communicate with suppliers to manage the brief, design, feature production and signage process in co ordination with show teams and sponsors.
- Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
- Compile post event reports and KPI analysis.
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
Management
- Manage, mentor & develop line reports & others within the EMEA Operations team. You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively bala
- Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
- Work with colleagues to achieve best practice in terms of operational planning and management.
Compliance / legal / H&S / Sustainability
- Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements.
- Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning.
- Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
- Work with H&S team on remedial measures where necessary.
- Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives.
Qualifications
- Educated to degree level or equivalent.
Qualities needed for the role
- Strong and effective verbal and written skills in Arabic and English.
- 5 years of events industry experience or similar.
- Must have independently and successfully managed operations on multiple large events to a consistently high standard.
- Experience of managing, supporting & developing multiple line reports simultaneously.
- You will possess a good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors.
- Effective communication skills – being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the portfolio(s).
- Familiarity with good procurement practices.
- Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.
- Ability to anticipate problems and/or put contingency plans in place.
- A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.
- Willingness and ability to travel / work across differing time zones especially within the EMEA region.
- Proven knowledge of exhibition H&S Guidelines and implementation.
Additional Information
- Please note this is a 9 month contract role.
- It can be performed remotely.
- We are not able to provide relocation or sponsorship support with the position.
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