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Operations Manager

A. Lange & Söhne
Dubai, UAE
Fulltime
Mid-Senior
1 months ago
Operations ManagementProcess ImprovementSupply ChainLogisticsBudget ManagementStrategic Planning
Free

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Operations ManagementProcess ImprovementSupply Chain
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1. Supply Chain And Logistics

  • Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team
  • In charge of quarterly sales forecast: Negotiations with HQ to ensure adequate stock levels
  • Maintenance and optimization of warehouse / boutiques inventories
  • Implementation and definition of buffer stocks when possible
  • Supervise product consignments to have the necessary product present and available for events
  • Support trade marketing team with PLV dispatch and monitoring of inventory

2. Sales Operations

  • Support commercial team in achieving monthly objectives through product allocations
  • Supervise and responsible of all invoicing done in the Retail.
  • Develop and implement excel models to optimize (give full picture of pick-up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on monthly basis.
  • Create policies & procedures and initiatives in line with the Retail Management.
  • Monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc…)
  • Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.
  • Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director).
  • ICM communication quality: in addition to making sure iCM is updated after each visit, make sure to regularly check the quality of the comments and take immediate action to rectify and coach the team.
  • Maintain an Events Clients List for all types of Events (Manufacture / International Events / Local major and minor events.
  • Lead all logistics behind All Clients Trips. Responsible for the Gifts and experiences.
  • Responsible for all Exhibition & Events Data collection and reporting to management. Close follow up with the retail team on bi-monthly basis after the event for the period of 3 months. Build and maintain a tracker.
  • Lead daily retail operations across all boutiques and points of sale.
  • Ensure consistent implementation of brand standards, policies, and procedures.
  • Develop and maintain operational processes that support business growth and efficiency.
  • Monitor boutique performance and identify operational improvement opportunities.
  • Ensure boutiques operate in compliance with local regulations and company guidelines.
  • Act as the primary operational contact between boutiques, regional office, and headquarters.
  • Conduct regular boutique visits and operational audits across the region.
  • undefined

3. Management of Activities Administration

  • Supervise all back-office processes (credit/debit notes, stock adjustments, etc.)
  • Support Retail and Sales Teams in responding to availability requests
  • Coordinates intercompany transfer (UAE,KSA)
  • Organize returns and buybacks (if-any)
  • Maintain prices and product specification
  • Monitor account receivables and credit limit status of retailers (in coordination with MD)

4. Reporting & Analytics

  • Partner with boutique managers to achieve sales objectives and commercial targets.
  • Monitor KPIs including:
  • Sales performance
  • Conversion rate
  • Average transaction value
  • Client retention
  • CRM activity
  • Traffic productivity
  • Stock turn
  • undefined
  • Analyze boutique performance and recommend action plans.
  • Support boutique managers in maximizing sales opportunities and operational efficiency.
  • Drive a culture of accountability and performance excellence.
  • Monitor POS opening/closing documentation
  • Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell-out declarations)

5. Customer Service

  • Support regional customer service center and boutiques in handling clients’ enquiries and complaints
  • Improve after-sales processes when possible.
  • Streamline processes across regions and networks to ensure seamless service

6. Client Experience & Retail Excellence

  • Ensure delivery of a world-class luxury client experience across all locations.
  • Monitor adherence to hospitality and client service standards.
  • Implement and maintain retail excellence initiatives.
  • Support boutiques in managing VIP clients and high-value transactions.
  • Review client feedback and develop improvement plans where required.
  • Ensure consistent execution of clienteling and CRM activities.

7. Inventory & Stock Management

  • Oversee regional inventory management and stock allocation.
  • Ensure accurate stock control and inventory integrity.
  • Monitor stock levels and product availability across all locations.
  • Coordinate stock transfers between boutiques and markets.
  • Work closely with headquarters on product allocation and replenishment.
  • Lead annual and cycle stock counts.
  • Investigate inventory discrepancies and implement corrective actions.

8. CRM & Client Development

  • Drive CRM adoption and clienteling best practices throughout the region.
  • Monitor CRM KPIs and client engagement activities.
  • Ensure accurate client data capture and database management.
  • Support development of local client acquisition and retention strategies.
  • Partner with Marketing to maximize client event effectiveness and follow-up activities.

9. Boutique Projects & New Initiatives

  • Support boutique openings, renovations, relocations, and special projects.
  • Coordinate implementation of new retail systems and processes.
  • Lead operational readiness for new business initiatives.
  • Ensure successful execution of retail and client experience enhancement projects.

Qatar Boutique

  • Maintain strong operational relationships with the dealer partner.
  • Ensure compliance with brand standards and retail guidelines.
  • Monitor sales performance, stock management, and CRM execution.
  • Conduct regular business reviews and operational assessments.
  • Manage Qatar DJWE & Bahrain Jewellery Arabia exhibitions and attend the full time in both.

South Africa Pos

  • Support dealer-operated point of sale operations.
  • Ensure proper brand representation and operational compliance.
  • Review commercial performance and identify growth opportunities.

• Reporting & Business Analysis

  • Prepare weekly, monthly, quarterly, and annual retail reports.
  • Present operational performance reviews to senior management.
  • Develop action plans based on business performance and market trends.
  • Monitor budgets and operational expenditures.
  • Provide recommendations to improve profitability and efficiency.

• Compliance, Security & Risk Management

  • Ensure compliance with company policies and luxury retail best practices.
  • Maintain boutique security standards for high-value inventory.
  • Monitor cash handling and transactional controls.
  • Ensure adherence to audit requirements and regulatory obligations.
  • Manage operational risk and business continuity plans.

Travel Requirements

  • Regular travel across:
  • + UAE
  • + Saudi Arabia
  • + Qatar
  • + South Africa
  • Conduct periodic boutique visits, operational audits, training sessions, and business reviews.

• Regional Marketing Manager

  • Finance Team

• Supply Chain & Logistics

  • CRM Team
  • Human Resources

Key External Relationships

  • Dealer Partners
  • Service Providers
  • Security Partners

Education

  • Bachelor’s degree in Business Administration, Retail Management, Luxury Management, or related field.

Experience

  • Minimum 8–10 years of retail operations experience.
  • Minimum 5 years in luxury retail, watchmaking, jewelry, fashion, or premium lifestyle brands.
  • Proven multi-market retail management experience.
  • Experience managing both directly operated and dealer-operated retail networks.
  • Strong understanding of luxury client expectations and retail excellence standards.

Leadership

  • Team leadership and coaching
  • Change management
  • Talent development
  • Stakeholder management

Commercial

  • Retail performance management
  • Business planning
  • Financial analysis
  • KPI management

Operational

  • Inventory management
  • Boutique operations
  • CRM management
  • Process optimization
  • Project management

Personal Attributes

  • Strong ownership mentality
  • Highly organized and detail-oriented
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work across cultures and multiple markets
  • High level of professionalism and discretion
  • Passion for luxury craftsmanship and client experience

Success Measures (Kpis)

  • Regional sales achievement
  • Boutique profitability
  • CRM engagement metrics
  • Client satisfaction scores
  • Inventory accuracy
  • Stock aging management
  • Retail audit results
  • Boutique compliance scores
  • Employee engagement and retention
  • Training completion rates
  • Event conversion and client development results
  • Operational efficiency and cost management
  • This role is a strategic and operational leadership position responsible for ensuring that every boutique and point of sale delivers a consistently exceptional luxury experience while achieving commercial objectives across the Middle East and South Africa region.

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