Boutique Assistant
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Key skills for this role
About the Role
A. Lange & Söhne seeks a Boutique Assistant to oversee merchandising, financial management, sales staff supervision, and overall store management. The role involves achieving sales goals, developing staff, managing budgets, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Oversee merchandising, financial management, and overall store management to ensure achievement of operational sales performance goals
- Supervise and evaluate capabilities of sales staff, identify gaps, and prioritize development activities
- Develop and communicate solutions for common customer issues
- Create and manage medium to long term work schedules, coordinating across multiple teams
- Set performance objectives for direct reports, manage and report on departmental performance
- Implement the function's strategy and business plan, motivating staff
- Configure complex product and services solutions, negotiate agreements, and review sales proposals
- Manage departmental budget plans, including development and delivery
- Define and optimize order processing protocols for a seamless customer experience
- Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements
- Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota
- Develop and implement relationship management plans for complex customer accounts
Requirements
- Master's Degree or equivalent level
- Substantial general work experience
- Comprehensive job related expertise in own area
- Experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework
Full Job Posting
Your Mission
- Oversee merchandising, financial management, sales staff supervision, and overall store management.
How Will You Make an Impact?
- Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
- Supervise and evaluate the capabilities of sales staff, identifying gaps and prioritizing development activities. Implement formal development frameworks and coach and mentor staff to support talent development.
- Develop and communicate solutions for common customer issues, ensuring clear messaging and next steps.
- Create and manage medium to long term work schedules, coordinating across multiple teams to achieve business goals.
- Set performance objectives for direct reports, manage and report on departmental performance, and take corrective actions to meet annual business objectives.
- Implement the function's strategy and business plan, motivating staff to commit to the organization's mission, vision, and values.
- Configure complex product and services solutions, negotiate agreements, and review sales proposals, escalating issues as necessary.
- Manage departmental budget plans, including development and delivery.
- Define and optimize order processing protocols for a seamless customer experience.
- Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements.
- Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota.
- Develop and implement relationship management plans for complex customer accounts, building relationships with decision makers and influencers.
Required Qualifications
- Master's Degree or equivalent level
- Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level
- Experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework
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