Boutique Manager
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Key skills for this role
About the Role
A. Lange & Söhne seeks a Boutique Manager to lead its Dubai boutique, driving sales and delivering exceptional luxury client experiences. The role involves team leadership, client relationship management, and boutique operations.
Key Skills for This Role
Responsibilities
- Achieve and exceed boutique sales targets, KPIs, and profitability goals
- Drive commercial performance through strategic planning, daily coaching, and close monitoring of team sales behaviours
- Implement and lead elevated, personalized one on one sales ceremonies tailored to high net worth clients and collectors
- Identify and develop new business opportunities including networking events, concierge partnerships, and private clienteling initiatives
- Build, manage, and nurture a dynamic and loyal client database with a strong focus on VIP clientele
- Maintain in depth knowledge of individual clients’ preferences, history, and lifestyle to anticipate needs and drive repeat business
- Organize and host exclusive events and private appointments to strengthen client engagement and loyalty
- Inspire, mentor, and develop a team of sales advisors to deliver an exceptional luxury retail experience
- Provide clear direction, regular feedback, and ongoing training to maintain a high performance sales culture
- Ensure the boutique operates efficiently and aligns with brand standards in terms of visual merchandising, inventory, and client service protocols
- Oversee daily operations including stock management, CRM compliance, and boutique reporting
- Maintain full understanding of the product, heritage, and storytelling to convey the brand’s excellence and craftsmanship
Requirements
- Minimum 5 years of experience in a luxury retail management position, preferably in high end watches, jewellery, or fashion
- Proven track record in exceeding sales targets and managing a VIP client portfolio
- Strong interpersonal skills with a refined sense of service and understanding of luxury client expectations
- Strategic mindset with a hands on, result driven leadership approach
- Passion for horology, luxury, and storytelling
Full Job Posting
Key Responsibilities
- Achieve and exceed boutique sales targets, KPIs, and profitability goals.
- Drive commercial performance through strategic planning, daily coaching, and close monitoring of team sales behaviours.
- Implement and lead elevated, personalized one on one sales ceremonies tailored to high net worth clients and collectors.
- Identify and develop new business opportunities including networking events, concierge partnerships, and private clienteling initiatives.
- Build, manage, and nurture a dynamic and loyal client database with a strong focus on VIP clientele.
- Maintain in depth knowledge of individual clients’ preferences, history, and lifestyle to anticipate needs and drive repeat business.
- Organize and host exclusive events and private appointments to strengthen client engagement and loyalty.
- Inspire, mentor, and develop a team of sales advisors to deliver an exceptional luxury retail experience.
- Provide clear direction, regular feedback, and ongoing training to maintain a high performance sales culture.
- Lead by example in client service, operational excellence, and professional conduct.
- Ensure the boutique operates efficiently and aligns with brand standards in terms of visual merchandising, inventory, and client service protocols.
- Oversee daily operations including stock management, CRM compliance, and boutique reporting.
Profile Requirements
- Minimum 5 years of experience in a luxury retail management position, preferably in high end watches, jewellery, or fashion.
- Proven track record in exceeding sales targets and managing a VIP client portfolio.
- Strong interpersonal skills with a refined sense of service and understanding of luxury client expectations.
- Strategic mindset with a hands on, result driven leadership approach.
- Passion for horology, luxury, and storytelling.
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