Operations Manager
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Key skills for this role
About the Role
Minerva Technologies is seeking an Operations Manager/Director to serve as the execution engine of the company, turning strategic priorities into measurable actions. The role involves leading cross-functional operations, driving accountability, improving processes, and managing projects.
Key Skills for This Role
Responsibilities
- Translate company strategy into execution – build clear plans and ensure follow through
- Lead cross functional operations – oversee Customer Service, Technical, Marketing, Logistics, and Accounting teams
- Drive accountability and performance – implement goal setting, KPIs, and regular reviews
- Improve processes & systems – identify inefficiencies, optimize workflows, and enhance systems
- Project management – lead business wide initiatives such as website upgrades, new vendor onboarding, or process automation
- Support HR and people development – performance reviews, hiring, training, and building a culture of ownership
- Be the bridge – act as the feedback loop between the CEO’s strategy and the day to day reality of the team
Requirements
- 10+ years of experience, with at least 5 years in operations or general management
- Background in technology distribution, telecommunications, or a related sector preferred
- Experience leading multiple teams in a small to mid size business
- Strong execution mindset and ability to get things done on time
- Must already be based in the UAE and authorized to work
Full Job Posting
About Us
- We’re a fast growing technology hardware distributor based in Dubai, working with brands such as Motorola and Cambium Networks.
- Our customers include B2B resellers, WISPs, NGOs (like the UN World Food Programme), and government clients across the region.
- We’re a small but highly capable team of 15–20 people — a close knit, family style culture.
The Role
- You’ll be the execution engine of the company — responsible for taking strategic priorities and turning them into measurable actions.
- This means running and improving day to day operations, coaching department heads, and ensuring that every team member is working towards clear, aligned goals.
- You’ll work closely with the CEO to drive the business forward while freeing them from day to day operational oversight.
- Translate company strategy into execution – build clear plans and ensure follow through.
- Lead cross functional operations – oversee Customer Service, Technical, Marketing, Logistics, and Accounting teams.
- Drive accountability and performance – implement goal setting, KPIs, and regular reviews in a supportive, coaching way.
- Improve processes & systems – identify inefficiencies, optimize workflows, and enhance systems (CRM/ERP, communication, reporting).
- Project management – lead business wide initiatives such as website upgrades, new vendor onboarding, or process automation.
- Support HR and people development – performance reviews, hiring, training, and building a culture of ownership.
- Be the bridge – act as the feedback loop between the CEO’s strategy and the day to day reality of the team.
What We’re Looking For
- 10+ years of experience, with at least 5 years in operations or general management.
- Background in technology distribution, telecommunications, or a related sector preferred.
- Experience leading multiple teams in a small to mid size business.
- Strong execution mindset — you get things done, on time, with excellence.
- Naturally structured and organized, yet people oriented and empathetic.
- Confident with systems, process improvement, and measurable performance metrics.
- A hands on leader who is visible in the office daily and leads by example.
- Must already be based in the UAE and authorized to work here.
What Success Looks Like
- Clear, aligned team objectives across all departments
- Measurable improvements in process efficiency and accountability
- Projects executed on time and within budget
- CEO fully freed to focus on strategy and growth
- A high performing, motivated, and united team
What We Offer
- Competitive salary and bonus structure
- Performance based bonus
- Opportunity to shape and scale a growing business
- Supportive, friendly culture with strong values
- Real autonomy and influence — you’ll be the CEO’s right hand
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