Operations Manager

Job Summary

Key Responsibilities

• Oversee end-to-end logistics operations including transportation, fleet management, warehousing, and distribution
• Develop and implement operational strategies to improve efficiency, productivity, and service quality
• Monitor KPIs such as delivery timelines, cost per shipment, and customer satisfaction
• Manage and lead operations teams, including supervisors, drivers, and warehouse staff
• Ensure compliance with local regulations, safety standards, and company policies
• Coordinate with clients, vendors, and internal departments to ensure smooth operations
• Optimize route planning and fleet utilization to reduce operational costs
• Identify process improvements and implement best practices
• Prepare and manage budgets, forecasts, and cost control measures
• Handle operational issues, escalations, and problem resolution in a timely manner
• Maintain accurate operational records and generate reports for management

Qualifications & Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum 5–8 years of experience in logistics or supply chain operations, with at least 2–3 years in a managerial role
• Strong knowledge of transportation, warehousing, and distribution processes
• Experience with logistics software, ERP systems, and fleet management tools
• Excellent leadership, organizational, and problem-solving skills
• Strong communication and stakeholder management abilities
• Ability to work under pressure and manage multiple priorities
• Experience in GCC logistics operations is an advantage
• Knowledge of local transport regulations and compliance standards preferred

• Operational Efficiency & Process Improvement

• Strategic Thinking

• Cost Control & Budgeting

• Decision Making
• Customer Focus
• Risk Management

Working Conditions

• May require extended working hours depending on operational demands
• Occasional travel to warehouses, client sites, or operational hubs