OPERATIONS MANAGER - Cafe - Ajman

Valid UAE driving license is preferred.

We are looking for an experienced and hands-on

to oversee the smooth, efficient, and profitable day-to-day operations of a growing bakery and pastry business.

The role will manage

production, retail, online orders, catering, events, coffee-cart services, and B2B accounts

, ensuring high standards of quality, customer service, food safety, and operational efficiency.

• Oversee daily bakery operations, including production, order preparation, packing, retail, online orders, catering, events, and B2B requirements.
• Ensure all orders and customer commitments are completed accurately and on time.
• Coordinate between kitchen, retail, delivery, and other operational teams.

• Prepare staff schedules based on business and operational requirements.
• Allocate daily responsibilities and monitor attendance and performance.
• Ensure adequate staffing during peak periods.
• Address day-to-day operational and staffing issues.

• Plan and monitor drivers’ schedules and delivery routes.
• Prioritize orders and ensure timely and accurate deliveries.
• Monitor delivery performance and resolve delivery-related issues.

• Monitor product quality, freshness, presentation, portioning, and packaging.
• Ensure compliance with food safety, hygiene, and cleanliness standards.
• Maintain consistent operational and product standards across all activities.

• Monitor inventory levels, purchasing, and supplier requirements.
• Coordinate production quantities based on orders and business demand.
• Control food costs, inventory, and wastage.
• Identify opportunities to improve efficiency and profitability.

• Bachelor’s degree or diploma in

Business Administration, Hospitality Management, Food & Beverage Management

, or a related field.

• Minimum

5 years of operations experience

, including at least

2 years in a supervisory or managerial role

.

• Experience in a

bakery, pastry business, café, restaurant, catering company, or similar F&B business

is required.

• Strong knowledge of

food production, inventory management, cost control, food safety, hygiene, and F&B operations

.

• Strong leadership and team-management skills with the ability to handle multiple operational activities simultaneously.
• Excellent

communication, problem-solving, coordination, and reporting skills

.

• Fluent in

; Arabic is an advantage.

• UAE experience is preferred.
• Valid UAE driving license is preferred.