Operations Manager

Role Overview

Responsibilities

• Oversee the daily operations of all restaurant branches.
• Develop and monitor operational policies, procedures, and service standards.
• Develop business plans and strategies to achieve sales, profitability, and customer satisfaction targets.
• Maintain consistent food quality, service, hygiene, and operational standards across branches.
• Monitor sales, labor costs, food costs, wastage, and other operational expenses.
• Analyze operational and financial reports and take corrective action.
• Lead staff training, performance development, and operational improvement programs.
• Ensure compliance with food safety, hygiene, health, and HACCP standards.
• Manage supplier and vendor relationships and coordinate major purchasing requirements.
• Handle customer complaints and implement corrective and preventive actions.
• Improve efficiency, productivity, and customer experience through operational solutions.

Requirements

• Minimum five years of experience in a senior operations management role within the F&B or restaurant industry.
• Proven experience managing multiple restaurant branches.
• Proven ability to achieve and consistently meet sales targets is mandatory.
• Strong leadership, decision-making, communication, and problem-solving skills.
• Proven track record in cost control, sales performance, team management, and operational excellence.
• HACCP qualification is mandatory.
• Familiarity with Sapaad POS or a restaurant management system is advantageous.
• Strong knowledge of restaurant operations, food safety, hygiene, and quality standards.
• Fluent English is required; Arabic language is advantageous.
• Valid UAE driving license.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Immediate joining is highly preferred.

Compensation

• Pay is AED 8,000 to AED 9,000 per month.

Work Location

• Work is performed in person.