Operations Lead
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Key skills for this role
About the Role
Oivan is seeking an Operations Lead to manage day-to-day operations, service delivery, and continuous improvement of the Sakani and Ejar platforms. The role requires 8+ years of IT operations experience and 3+ years in leadership.
Key Skills for This Role
Responsibilities
- Lead and manage operational support of Sakani and Ejar platforms
- Ensure platform availability, stability, performance, and reliability
- Lead Major Incident Management activities and coordinate resolution efforts
- Oversee production deployments, releases, and maintenance activities
- Lead Disaster Recovery planning, testing, and execution activities
- Act as primary operational contact for business and technical stakeholders
- Manage vendor performance against SLAs
- Monitor platform performance, utilization, and capacity trends
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- Minimum 8 years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps
- Minimum 3 years of experience in a leadership or management role
- Proven experience managing large scale enterprise platforms and critical business services
- Experience working with cross functional teams and external vendors
Full Job Posting
What We Need
- The Operations Lead is responsible for leading the day to day operations, service delivery, reliability, and continuous improvement of the Sakani and Ejar platforms.
What You'll Do
- Lead and manage the operational support of Sakani and Ejar platforms
- Ensure platform availability, stability, performance, and reliability
- Oversee production and non production environments
- Monitor operational KPIs, SLAs, and service health metrics
- Drive continuous service improvement initiatives
- Lead Major Incident Management activities and coordinate resolution efforts
- Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams
- Conduct Root Cause Analysis (RCA) and ensure implementation of corrective actions
- Track recurring issues and drive long term solutions
- Oversee production deployments, releases, and maintenance activities
- Ensure operational readiness before major releases
- Review implementation and rollback plans
Platform & DevOps Operations
- Collaborate with DevOps teams to enhance automation, reliability, and operational efficiency
- Ensure monitoring, logging, alerting, and observability capabilities are maintained
- Support Kubernetes, cloud infrastructure, CI/CD pipelines, and platform operations
- Drive operational excellence through automation and process optimization
Disaster Recovery & Business Continuity
- Lead Disaster Recovery (DR) planning, testing, and execution activities
- Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are achieved
- Maintain operational runbooks and recovery procedures
- Coordinate periodic DR drills and readiness assessments
Stakeholder Management
- Act as the primary operational contact for business and technical stakeholders
- Coordinate with internal teams, external vendors, and service providers
- Prepare and present operational reports, service reviews, and executive updates
- Facilitate operational governance and service review meetings
Vendor & Service Management
- Manage vendor performance against agreed Service Level Agreements (SLAs)
- Coordinate operational activities with third party providers
- Handle escalations and ensure timely issue resolution
Performance & Capacity Management
- Monitor platform performance, utilization, and capacity trends
- Identify and address performance bottlenecks
- Plan future capacity requirements and scalability improvements
Security, Risk & Compliance
- Ensure compliance with organizational policies, security standards, and regulatory requirements
- Support security audits, risk assessments, and compliance initiatives
- Track and mitigate operational risks
Key Performance Indicators (KPIs)
- Platform Availability ≥ 99.9%
- SLA Compliance ≥ 95%
- Change Success Rate ≥ 98%
- Reduction in Mean Time to Recovery (MTTR)
- Successful Disaster Recovery testing and execution
- Operational Risk Reduction
- Stakeholder and Customer Satisfaction
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum 8 years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps
- Minimum 3 years of experience in a leadership or management role
- Proven experience managing large scale enterprise platforms and critical business services
- Experience working with cross functional teams and external vendors
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