Operations Lead
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Key skills for this role
About the Role
Oivan is seeking an Operations Lead to manage day-to-day operations, service delivery, and reliability of the Sakani and Ejar platforms. The role ensures platform availability, incident management, disaster recovery, and collaboration across teams.
Key Skills for This Role
Responsibilities
- Lead and manage the operational support of Sakani and Ejar platforms
- Ensure platform availability, stability, performance, and reliability
- Oversee production and non production environments
- Monitor operational KPIs, SLAs, and service health metrics
- Drive continuous service improvement initiatives
- Lead Major Incident Management activities and coordinate resolution efforts
- Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams
- Conduct Root Cause Analysis (RCA) and ensure implementation of corrective actions
- Oversee production deployments, releases, and maintenance activities
- Ensure compliance with change management processes and governance standards
- Collaborate with DevOps teams to enhance automation, reliability, and operational efficiency
- Lead Disaster Recovery (DR) planning, testing, and execution activities
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum 8 years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps
- Minimum 3 years of experience in a leadership or management role
- Proven experience managing large scale enterprise platforms and critical business services
- Experience working with cross functional teams and external vendors
Full Job Posting
What We Need
- The Operations Lead is responsible for leading the day to day operations, service delivery, reliability, and continuous improvement of the Sakani and Ejar platforms.
- The role ensures platform availability, operational excellence, incident management, disaster recovery readiness, and effective collaboration between business, development, infrastructure, security, QA, and external vendors.
What You'll Do
- Operations Management: Lead and manage operational support, ensure platform availability, oversee environments, monitor KPIs, drive continuous improvement.
- Incident & Problem Management: Lead Major Incident Management, manage escalations, conduct RCA, track recurring issues.
- Release & Change Management: Oversee deployments, ensure operational readiness, review plans, ensure compliance.
- Platform & DevOps Operations: Collaborate with DevOps, ensure monitoring and observability, support Kubernetes and cloud infrastructure.
- Disaster Recovery & Business Continuity: Lead DR planning and testing, ensure RTO/RPO targets, maintain runbooks.
- Stakeholder Management: Act as primary operational contact, coordinate with teams and vendors, prepare reports.
- Vendor & Service Management: Manage vendor performance against SLAs, coordinate activities, handle escalations.
- Performance & Capacity Management: Monitor performance and capacity, identify bottlenecks, plan scalability.
- Security, Risk & Compliance: Ensure compliance, support audits, track and mitigate operational risks.
What You Have
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 8 years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps.
- Minimum 3 years of experience in a leadership or management role.
- Proven experience managing large scale enterprise platforms and critical business services.
- Experience working with cross functional teams and external vendors.
Key Performance Indicators (KPIs)
- Platform Availability ≥ 99.9%.
- SLA Compliance ≥ 95%.
- Change Success Rate ≥ 98%.
- Reduction in Mean Time to Recovery (MTTR).
- Successful Disaster Recovery testing and execution.
- Operational Risk Reduction.
- Stakeholder and Customer Satisfaction.
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