Operations Engineering Manager

● Oversee asset lifecycle process including the tracking, planning, acquisition, implementation, testing, and eventual decommissioning of assets.

● Identify and resolve systemic issues impacting operations or customers using the ITIL framework, while actively promoting compliance with ITIL service management processes.

● Maintain and enhance the accuracy and completeness of technical, procedural, and as-built documentation.

● Maintain a skills matrix to facilitate skill development and career progression for the team, while actively mentoring and coaching Operations Engineers in both technical and career aspects.

● Foster a culture of continual improvement by promoting best practices, identifying areas for enhancement, offering training and professional development opportunities for team members, and overseeing changes to ensure alignment with these best practices.

● Collaborate with cross-functional teams to ensure alignment, effective service delivery, and the achievement of contractual compliance and customer satisfaction by driving high-quality operations engineering services. This collaboration also includes producing regular reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

● Participate in service review meetings as the technical representative to provide technical insights and recommendations on the performance and quality of services provided.

● Participate in an on-call rotation schedule as a Major Incident Manager (MIM).

● Other duties as required, relevant to the Operations Engineering and support of the mission critical communication solutions to Motorola's Government and Enterprise clients in Victoria.

● Stay updated on emerging technologies in LMR, RF communications, and public safety systems to define future roadmaps for the ASTRO P25 platform.

● Provide regular updates on engineering performance to senior leadership.

● Work closely with Cyber Security team to ensure best security practices are followed.