System Technologist (Hybrid)

Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers

Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes

Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities

Knowledge Transfer & Team Empowerment

Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles

Research emerging system behaviors and software deployment methodologies to document actionable resolution guides

Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge

Customer Interface & Ticket Lifecycle Management

Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths

Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure

Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust

Target Base Salary Range: $60,000- $70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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